The second of five articles is presented on results achieved by useof positive reinforcement techniques by a US hospital MedicalInformation Systems department. The aims were to improve thedepartments performance and win cooperation from the administration,other departments, medical staff. The techniques used are describedrecognise individuals communicate effectively show appreciation bygifts, cards, awards, etc. find out what others real needs andcomplaints are and visibly respond give praise.
Leadership & Organization Development Journal – Emerald Publishing
Published: Jul 1, 1991
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