Purpose – The aims of this paper are: to investigate the perceptions held by police (insiders) and community member (outsiders) of the recruitment and retention of culturally and linguistically diverse employees of Victoria Police; and, to develop a model that can assist in future recruitment and retention policy development. Design/methodology/approach – Structured focus group interviews were conducted based on an instrument deduced from existing literature. Police and community members were interviewed separate cohorts. The discussions were thematically coded to themes and sub‐themes. Findings – Specific differences were identified in perceptions of the importance of recruiting culturally and linguistically diverse groups, barriers to recruitment, recruitment methods, and retention methods. Research limitations/implications – Based on these perceptions, a proposed a model addresses the importance of cultural diversity in policing and barriers to recruitment and retention of culturally and linguistically diverse employees. Further research is necessary to assess the broader applicability of this model. Practical implications – The proposed model may be used as the basis for future recruitment and retention activities, and human resource management policy development. Originality/value – This is the first study in the Australian context of recruitment and retention of culturally and linguistically diverse police that addresses both community and police perspectives. Aligning the demographic profile of the police service with that of the community is beneficial to effective policing.
Cross Cultural Management: An International Journal – Emerald Publishing
Published: May 4, 2010
Keywords: Policing; Recruitment; Retention; Australia; Community policing; Linguistics