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Performance measurement systems in supply chains A framework for contextual analysis

Performance measurement systems in supply chains A framework for contextual analysis Purpose – The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts. Design/methodology/approach – This is a conceptual paper, which includes an extensive literature review and an illustrative case study. The content, context, process framework is applied to structure the body of knowledge and the case study. Findings – Supply chain performance measurement is a context‐dependent process, tailored to specific supply chain requirements. To understand how a performance measurement system in a supply chain has developed and is used there is a need to capture its context, process and content. Research limitations/implications – The framework is illustrated by a single case study. Further empirical research is required to fully appreciate the breadth of application of this framework. Practical implications – The proposed framework can help to develop performance measurement systems that are suitable for certain organisational and supply chain contexts in which a company operates, as well as to compare different systems used across different supply chains. Originality/value – The paper demonstrates an approach for analysing existing supply chain performance measurement systems that can be applied across different supply chains and sectors. This will create an opportunity to use a consistent data collection process across a variety of supply chain situations and thus generate data for further theory development. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Productivity and Performance Management Emerald Publishing

Performance measurement systems in supply chains A framework for contextual analysis

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0401
DOI
10.1108/17410401111150760
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts. Design/methodology/approach – This is a conceptual paper, which includes an extensive literature review and an illustrative case study. The content, context, process framework is applied to structure the body of knowledge and the case study. Findings – Supply chain performance measurement is a context‐dependent process, tailored to specific supply chain requirements. To understand how a performance measurement system in a supply chain has developed and is used there is a need to capture its context, process and content. Research limitations/implications – The framework is illustrated by a single case study. Further empirical research is required to fully appreciate the breadth of application of this framework. Practical implications – The proposed framework can help to develop performance measurement systems that are suitable for certain organisational and supply chain contexts in which a company operates, as well as to compare different systems used across different supply chains. Originality/value – The paper demonstrates an approach for analysing existing supply chain performance measurement systems that can be applied across different supply chains and sectors. This will create an opportunity to use a consistent data collection process across a variety of supply chain situations and thus generate data for further theory development.

Journal

International Journal of Productivity and Performance Management – Emerald Publishing

Published: Jul 26, 2011

Keywords: Supply chain management; Logistics; Performance measurement (quality); Performance management systems; Metrics; United Kingdom

References

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