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Performance measurement system for a lean manufacturing setting

Performance measurement system for a lean manufacturing setting PurposeThe purpose of this paper is to propose a performance measurement system for a lean manufacturing environment, which assesses the multi-dimensional performance of lean manufacturing.Design/methodology/approachFollowing a case study approach, structured interviews were conducted to identify the parameters to measure the performance of a lean manufacturing apparel company. A model was developed with the analytical hierarchical process to assess the performance.FindingsThe proposed model consists of three levels: first level (overall manufacturing performance), second level (criteria that represent the stakeholders’ view of manufacturing performance) and third level (sub-criteria for the criteria which represent the areas affected by lean manufacturing). The model connects indicators that measure manufacturing performance with the areas required improvements, according to their relative importance to stakeholders.Research limitations/implicationsThe interviewers’ perspectives were used to determine the importance of each manufacturing area for stakeholders. Key performance measures can vary from company to company.Practical implicationsManagers can use this model to identify important areas for manufacturing performance and the performance improvements driven by different types of lean practices. The results revealed that identifying stakeholders’ requirements was an important aspect of evaluating manufacturing performance.Social implicationsThe model embeds a stakeholder approach in performance measurement, thereby providing a comprehensive model to assess performance.Originality/valueThis study applies the stakeholder view to identify the multi-dimensional nature of performance in a lean manufacturing setting. It also defines the key performance measures using lean practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Performance measurement system for a lean manufacturing setting

Perera, Samudi; Perera, Chandana
Measuring Business Excellence , Volume 23 (3): 13 – Oct 22, 2019
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1368-3047
DOI
10.1108/MBE-11-2018-0087
Publisher site
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Abstract

PurposeThe purpose of this paper is to propose a performance measurement system for a lean manufacturing environment, which assesses the multi-dimensional performance of lean manufacturing.Design/methodology/approachFollowing a case study approach, structured interviews were conducted to identify the parameters to measure the performance of a lean manufacturing apparel company. A model was developed with the analytical hierarchical process to assess the performance.FindingsThe proposed model consists of three levels: first level (overall manufacturing performance), second level (criteria that represent the stakeholders’ view of manufacturing performance) and third level (sub-criteria for the criteria which represent the areas affected by lean manufacturing). The model connects indicators that measure manufacturing performance with the areas required improvements, according to their relative importance to stakeholders.Research limitations/implicationsThe interviewers’ perspectives were used to determine the importance of each manufacturing area for stakeholders. Key performance measures can vary from company to company.Practical implicationsManagers can use this model to identify important areas for manufacturing performance and the performance improvements driven by different types of lean practices. The results revealed that identifying stakeholders’ requirements was an important aspect of evaluating manufacturing performance.Social implicationsThe model embeds a stakeholder approach in performance measurement, thereby providing a comprehensive model to assess performance.Originality/valueThis study applies the stakeholder view to identify the multi-dimensional nature of performance in a lean manufacturing setting. It also defines the key performance measures using lean practices.

Journal

Measuring Business Excellence – Emerald Publishing

Published: Oct 22, 2019

References

  • Performance evaluation of medical records departments by analytical hierarchy process (AHP) approach in the selected hospitals in Isfahan
  • A conceptual model of organizations as learning-performance systems: integrative review of lean implementation literature
  • An analytical hierarchy process-based tool to evaluate value systems for lean transformations
  • Lean and performance measurement
  • Measuring parameters of lean manufacturing realization
  • Internal lean practices and performance: the role of technological turbulence
  • Lean manufacturing, non-financial performance measures, and financial performance
  • Measuring performance and lean production: a review of literature and a proposal for a performance measurement system