PurposeThe purpose of this paper is to provide an approach that a manufacturer can periodically use to measure the performances of its supplier development programs (SDPs). It also quantifies and indicates the specific supplier development outcomes (SDOs) that a manufacturer has to concentrate in improving its SDPs.Design/methodology/approachThe proposed methodology integrates fuzzy analytic hierarchy process (to determine the importance of SDOs), Pareto analysis (to choose the significant SDOs) and fuzzy logic (to periodically determine the performance indices and grades of the SDPs) methods to measure the performances of SDPs. In order to demonstrate the utility of the methodology, a case situation is presented where the performance measures of SDPs running at five key suppliers of an Indian turbine manufacturing company were determined.FindingsBy periodically applying the above mentioned methodology, the performance indices of a manufacturer’s SDPs are measured, monitored and managed effectively. It is shown that the methodology is advantageous in clearly indicating the scope of improvement for the SDPs along the specific SDOs.Research limitations/implicationsSince the obtained results in this study are specific to a manufacturing environment, they may not be generalized. However, the generic lists of SDOs mentioned in the paper and the proposed approach can be used in any manufacturing environment for analyzing the performances of SDPs.Practical implicationsThe performance analysis of SDPs would help a manufacturer to know more about the functioning of its SDPs along the timeline and provide the scope for improvement.Originality/valueThe proposed approach successfully measures and also grades the performances of SDPs. The results enable the supplier development managers to effectively distribute their investments and efforts along the SDPs.
Benchmarking: An International Journal – Emerald Publishing
Published: Mar 6, 2017
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera