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Perceptions of quality of feedback in organizations Characteristics, determinants, outcomes of feedback, and possibilities for improvement: introduction to a special issue

Perceptions of quality of feedback in organizations Characteristics, determinants, outcomes of... Purpose – The purpose of this paper is to overview the state of research on feedback and aspects of feedback that have been under‐researched in the scholarly literature, particularly involving the theme of quality of the feedback. The paper seeks to draw on the existing literature, to develop a conceptual framework that identifies important aspects associated with quality of feedback that the articles in this special issue uniquely address. Design/methodology/approach – This is a conceptual article that presents the results of an analysis of the feedback research literature and offers an abbreviated overview of it. It also develops a conceptual model that illustrates the complexity of the feedback process and identifies gaps that exist in the literature which the contributions of this special issue address. Findings – The provision of feedback is critical to individuals' learning and performance improvement in the context of their work. Coupled with the provision of feedback is the importance and need for high quality feedback. The quality of feedback and factors that influence it are the central themes of this issue. Originality/value – This paper introduces this special issue on “Perceptions of quality of feedback in organizations: characteristics, determinants, outcomes of feedback, and possibilities for improvement” by overviewing the concepts associated with feedback and feedback seeking and developing a conceptual model that highlights the complexity of the feedback process. It also identifies existing gaps in the knowledge base that the contributions within this special issue address. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png European Journal of Training and Development Emerald Publishing

Perceptions of quality of feedback in organizations Characteristics, determinants, outcomes of feedback, and possibilities for improvement: introduction to a special issue

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
2046-9012
DOI
10.1108/03090591311293266
Publisher site
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Abstract

Purpose – The purpose of this paper is to overview the state of research on feedback and aspects of feedback that have been under‐researched in the scholarly literature, particularly involving the theme of quality of the feedback. The paper seeks to draw on the existing literature, to develop a conceptual framework that identifies important aspects associated with quality of feedback that the articles in this special issue uniquely address. Design/methodology/approach – This is a conceptual article that presents the results of an analysis of the feedback research literature and offers an abbreviated overview of it. It also develops a conceptual model that illustrates the complexity of the feedback process and identifies gaps that exist in the literature which the contributions of this special issue address. Findings – The provision of feedback is critical to individuals' learning and performance improvement in the context of their work. Coupled with the provision of feedback is the importance and need for high quality feedback. The quality of feedback and factors that influence it are the central themes of this issue. Originality/value – This paper introduces this special issue on “Perceptions of quality of feedback in organizations: characteristics, determinants, outcomes of feedback, and possibilities for improvement” by overviewing the concepts associated with feedback and feedback seeking and developing a conceptual model that highlights the complexity of the feedback process. It also identifies existing gaps in the knowledge base that the contributions within this special issue address.

Journal

European Journal of Training and Development – Emerald Publishing

Published: Jan 18, 2013

Keywords: Feedback processes at work; Quality of feedback; Effects of feedback; Determinants of feedback; Feedback training; Perceived quality of feedback; Feedback; Perception

References

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