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Perceptions of knowledge management and intellectual capital in the banking industry

Perceptions of knowledge management and intellectual capital in the banking industry Purpose – The purpose of this paper is to capture the perceptions of knowledge management and intellectual capital in the banking industry. The reason for developing such a study is that little research has clearly addressed both subjects at the same time. After verifying that knowledge management and intellectual capital are identified as different concepts in the banking industry, the final aim of the paper is to identify the relevancy and perceived value of such organizational variables in the banks. Design/methodology/approach – This research paper follows a qualitative approach and considers two different knowledge management strategies: exploitation and exploration and three different intellectual capital components: human capital, internal structures and external structures. The paper develops and analyses several interviews in the banking industry at top management level across different banks. Findings – This study led to some interesting findings, allowing verification of most of the theoretical knowledge management and intellectual capital literatures, as well as gathering some examples of its routines and elements, and also identifying the value given to knowledge management and intellectual capital by the banks that took part in the study. Research limitations/implications – There are some research limitations regarding the industry context, but this may result in a stimulus for the replication of the work in other industries. Originality/value – The originality of the paper regards the way it addresses simultaneously knowledge management and intellectual capital as related concepts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Perceptions of knowledge management and intellectual capital in the banking industry

Journal of Knowledge Management , Volume 12 (3): 15 – May 30, 2008

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References (110)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270810875921
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to capture the perceptions of knowledge management and intellectual capital in the banking industry. The reason for developing such a study is that little research has clearly addressed both subjects at the same time. After verifying that knowledge management and intellectual capital are identified as different concepts in the banking industry, the final aim of the paper is to identify the relevancy and perceived value of such organizational variables in the banks. Design/methodology/approach – This research paper follows a qualitative approach and considers two different knowledge management strategies: exploitation and exploration and three different intellectual capital components: human capital, internal structures and external structures. The paper develops and analyses several interviews in the banking industry at top management level across different banks. Findings – This study led to some interesting findings, allowing verification of most of the theoretical knowledge management and intellectual capital literatures, as well as gathering some examples of its routines and elements, and also identifying the value given to knowledge management and intellectual capital by the banks that took part in the study. Research limitations/implications – There are some research limitations regarding the industry context, but this may result in a stimulus for the replication of the work in other industries. Originality/value – The originality of the paper regards the way it addresses simultaneously knowledge management and intellectual capital as related concepts.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: May 30, 2008

Keywords: Knowledge management; Intellectual capital; Portugal; Banking

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