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Perceived resistance, user resistance and managers' performance in the Malaysian port industry

Perceived resistance, user resistance and managers' performance in the Malaysian port industry Purpose – Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance. Design/methodology/approach – The study was conducted on 150 middle managers from various organisations in Malaysia's port industry. Findings – The structural equation modelling results reveal that task‐technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa . Research limitations/implications – The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage. Practical implications – The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage. Originality/value – This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Aslib Proceedings: New Information Perspectives Emerald Publishing

Perceived resistance, user resistance and managers' performance in the Malaysian port industry

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0001-253X
DOI
10.1108/00012530810879114
Publisher site
See Article on Publisher Site

Abstract

Purpose – Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance. Design/methodology/approach – The study was conducted on 150 middle managers from various organisations in Malaysia's port industry. Findings – The structural equation modelling results reveal that task‐technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa . Research limitations/implications – The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage. Practical implications – The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage. Originality/value – This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.

Journal

Aslib Proceedings: New Information PerspectivesEmerald Publishing

Published: May 23, 2008

Keywords: Information systems; Intranets; Middle managers; Mathematical modelling; Malaysia

References