Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the scrutiny of secondary data sources, respectively. The examinations represented a group of organizations well experienced with the implementation of total quality management and, in the case of part II, the five organizations studied were all winners of prestigious quality awards. Presents critical areas for effective people management, in many instances supported by the findings of other studies. Also presents evidence of best practice as highlighted by this study and discussed in the earlier papers.
Training for Quality – Emerald Publishing
Published: Dec 1, 1996
Keywords: Implementation; Human resource management; Teamwork; TQM