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People management: where is the evidence of best practice? Part I

People management: where is the evidence of best practice? Part I As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations representing the fast‐moving consumer goods sector, and the service and retail services sectors, using a methodology based on an adaptation of the European Quality Award model. Benchmarks five winners of prestigious quality awards using secondary data derived from award submission documents. Makes use of various comparisons in order to derive best practices and also to discuss critical factors in the area of people management. Discusses the primary data analysis of the five organizations studied, representing Elida Gibbs Ltd, the Nationwide Building Society, Post Office Counters Ltd, Birds Eye Walls and Natwest Bank. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

People management: where is the evidence of best practice? Part I

Training for Quality , Volume 4 (2): 6 – Jun 1, 1996

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Publisher
Emerald Publishing
Copyright
none
ISSN
0968-4875
DOI
10.1108/09684879610122214
Publisher site
See Article on Publisher Site

Abstract

As the first of a series of three papers looking at best practice in people management, reports on a comprehensive study which was carried out by benchmarking five organizations representing the fast‐moving consumer goods sector, and the service and retail services sectors, using a methodology based on an adaptation of the European Quality Award model. Benchmarks five winners of prestigious quality awards using secondary data derived from award submission documents. Makes use of various comparisons in order to derive best practices and also to discuss critical factors in the area of people management. Discusses the primary data analysis of the five organizations studied, representing Elida Gibbs Ltd, the Nationwide Building Society, Post Office Counters Ltd, Birds Eye Walls and Natwest Bank.

Journal

Training for QualityEmerald Publishing

Published: Jun 1, 1996

Keywords: Awards; Case studies; European Foundation for Quality Management Award; Human resource management

References