Peformance Culture The Causes and Effects of Performance Pay in Public Services

Peformance Culture The Causes and Effects of Performance Pay in Public Services It is commonly argued, not least by the Conservative Government, that failings in public services stem, not from inadequate financing but from poor management. Accordingly, the Government has initiated a wave of managerial experiment in the public services and has sought to strengthen the managerial function, often by a series of wholescale borrowings from the allegedly better managed private sector. Increasingly, the object of this new managerialism has been to generate a performance culture in the public services. The skilful deployment of new management techniques, it seems, will alter attitudes and practices across public services, such that staff become more client or customer focused and committed to the continual improvement of the services they deliver. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Research News Emerald Publishing

Peformance Culture The Causes and Effects of Performance Pay in Public Services

Management Research News, Volume 19 (4/5): 3 – Apr 1, 1996

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0140-9174
DOI
10.1108/eb028465
Publisher site
See Article on Publisher Site

Abstract

It is commonly argued, not least by the Conservative Government, that failings in public services stem, not from inadequate financing but from poor management. Accordingly, the Government has initiated a wave of managerial experiment in the public services and has sought to strengthen the managerial function, often by a series of wholescale borrowings from the allegedly better managed private sector. Increasingly, the object of this new managerialism has been to generate a performance culture in the public services. The skilful deployment of new management techniques, it seems, will alter attitudes and practices across public services, such that staff become more client or customer focused and committed to the continual improvement of the services they deliver.

Journal

Management Research NewsEmerald Publishing

Published: Apr 1, 1996

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