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Pay referent comparison and pay level satisfaction Some differences among employees in the UK food retail sector

Pay referent comparison and pay level satisfaction Some differences among employees in the UK... Purpose – The purpose of this paper is to examine satisfaction level among food retail employees concerning their pay and to compare pay referent and pay level satisfaction of employees in supermarkets and discount stores in the UK. Design/methodology/approach – A questionnaire was used to gather data from a sample of 246 higher, middle level management and shop floor staff. The study selected ten leading retail organisations, five each from the supermarket and discount sectors. All had strong perceived image and quality, selling both national and own‐brands. All were located in London. Findings – The study revealed that generally, UK retail employees are not satisfied with their pay. However, supermarket employees recorded higher levels of satisfaction compared with their counterparts in the discount stores. Research limitations/implications – The results are limited to the UK food retail sector and, therefore, should not be generalised or be regarded as an indication of the general reaction of the UK workers in this area of study. Practical implications – The UK grocery retailers may need to review their general approach to employee reward systems in order to induce pay level satisfaction among their employees. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Research News Emerald Publishing

Pay referent comparison and pay level satisfaction Some differences among employees in the UK food retail sector

Ola Shittu
Management Research News , Volume 31 (7): 11 – Jun 20, 2008
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References (34)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0140-9174
DOI
10.1108/01409170810876099
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine satisfaction level among food retail employees concerning their pay and to compare pay referent and pay level satisfaction of employees in supermarkets and discount stores in the UK. Design/methodology/approach – A questionnaire was used to gather data from a sample of 246 higher, middle level management and shop floor staff. The study selected ten leading retail organisations, five each from the supermarket and discount sectors. All had strong perceived image and quality, selling both national and own‐brands. All were located in London. Findings – The study revealed that generally, UK retail employees are not satisfied with their pay. However, supermarket employees recorded higher levels of satisfaction compared with their counterparts in the discount stores. Research limitations/implications – The results are limited to the UK food retail sector and, therefore, should not be generalised or be regarded as an indication of the general reaction of the UK workers in this area of study. Practical implications – The UK grocery retailers may need to review their general approach to employee reward systems in order to induce pay level satisfaction among their employees.

Journal

Management Research News – Emerald Publishing

Published: Jun 20, 2008

Keywords: Supermarkets; Discount stores; Pay structures; Employee attitudes; United Kingdom

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