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Partnering with the customer

Partnering with the customer With their new theory about the coming revolution in value creation, C.K. Prahalad and his new collaborator, Venkat Ramaswamy, seek to go further than they or other strategy writers have gone. In their new book The Future of Competition (Harvard Business School Press, 2004), they aim to shift our whole business paradigm, or “dominant logic”, by impelling us to rethink the very nature of competition as we have come to know it. The fundamental idea in The Future of Competition is that in the business world of tomorrow, value will be interactively co‐created by companies and consumers, rather than merely exchanged between them. The emergence of more connected, informed and active consumers is transforming the company‐consumer relationship. We are moving from a world in which our view of value creation is company‐centric and product/service focused to one that will be more consumer‐centric and experience focused. The transition will not happen overnight, but the implications are enormous, and already visible to those who know where to look. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategy & Leadership Emerald Publishing

Partnering with the customer

Brian Leavy
Strategy & Leadership , Volume 32 (3): 4 – Jun 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1087-8572
DOI
10.1108/10878570410535709
Publisher site
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Abstract

With their new theory about the coming revolution in value creation, C.K. Prahalad and his new collaborator, Venkat Ramaswamy, seek to go further than they or other strategy writers have gone. In their new book The Future of Competition (Harvard Business School Press, 2004), they aim to shift our whole business paradigm, or “dominant logic”, by impelling us to rethink the very nature of competition as we have come to know it. The fundamental idea in The Future of Competition is that in the business world of tomorrow, value will be interactively co‐created by companies and consumers, rather than merely exchanged between them. The emergence of more connected, informed and active consumers is transforming the company‐consumer relationship. We are moving from a world in which our view of value creation is company‐centric and product/service focused to one that will be more consumer‐centric and experience focused. The transition will not happen overnight, but the implications are enormous, and already visible to those who know where to look.

Journal

Strategy & Leadership – Emerald Publishing

Published: Jun 1, 2004

Keywords: Organizations; Value added; Partnership

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