“Palm oil free” vs “sustainable palm oil”: the impact of claims on consumer perception

“Palm oil free” vs “sustainable palm oil”: the impact of claims on consumer perception PurposeThe palm oil debate has become highly polarised in recent years and is of crucial importance for multinationals and their policies. The purpose of this paper is to investigate the consumers’ response towards product packs communicating this food ingredient in different ways: through “palm oil free” and “with sustainable palm oil” claims or without mentioning it.Design/methodology/approachA mail survey with a sample of 191 consumers was conducted. Respondents were equally and randomly distributed among the experimental conditions. The hypotheses were tested by a between-subjects factorial design.FindingsResults revealed that consumer exposed to the “palm oil free” products showed a lower risk perception compared to those exposed to the “with sustainable palm oil” products and to products without claim. Moreover, the product evaluation was better in the “palm oil free” condition compared to the “with sustainable palm oil” condition. No differences emerged in attitude, expected tastiness and willingness to pay.Research limitations/implicationsThe study sheds light on the consumer valuation of palm oil products and provides some useful managerial implications to manufacturers and product managers.Originality/valueResults enrich the literature on food claims on pre-packaged foods as the source of information and on consumers’ perception towards palm oil. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png British Food Journal Emerald Publishing

“Palm oil free” vs “sustainable palm oil”: the impact of claims on consumer perception

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0007-070X
DOI
10.1108/BFJ-01-2019-0020
Publisher site
See Article on Publisher Site

Abstract

PurposeThe palm oil debate has become highly polarised in recent years and is of crucial importance for multinationals and their policies. The purpose of this paper is to investigate the consumers’ response towards product packs communicating this food ingredient in different ways: through “palm oil free” and “with sustainable palm oil” claims or without mentioning it.Design/methodology/approachA mail survey with a sample of 191 consumers was conducted. Respondents were equally and randomly distributed among the experimental conditions. The hypotheses were tested by a between-subjects factorial design.FindingsResults revealed that consumer exposed to the “palm oil free” products showed a lower risk perception compared to those exposed to the “with sustainable palm oil” products and to products without claim. Moreover, the product evaluation was better in the “palm oil free” condition compared to the “with sustainable palm oil” condition. No differences emerged in attitude, expected tastiness and willingness to pay.Research limitations/implicationsThe study sheds light on the consumer valuation of palm oil products and provides some useful managerial implications to manufacturers and product managers.Originality/valueResults enrich the literature on food claims on pre-packaged foods as the source of information and on consumers’ perception towards palm oil.

Journal

British Food JournalEmerald Publishing

Published: Sep 2, 2019

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