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Pain and change

Pain and change Provides case studies which illustrate constructive and imaginative uses of the pain of change, as felt through the implementation of continuous improvement through TQM. Outlines specific cases within an electronics corporation, a components supplier, at corporate management level, and on an assembly plant in an oriental lowcost assembly country. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029416
Publisher site
See Article on Publisher Site

Abstract

Provides case studies which illustrate constructive and imaginative uses of the pain of change, as felt through the implementation of continuous improvement through TQM. Outlines specific cases within an electronics corporation, a components supplier, at corporate management level, and on an assembly plant in an oriental lowcost assembly country.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1992

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