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Outsourcing in China: opportunities, challenges and lessons learned INDUSTRY INSIGHT

Outsourcing in China: opportunities, challenges and lessons learned INDUSTRY INSIGHT Purpose – The purpose of this paper is to identify the opportunities, challenges and lessons of information technology outsourcing (ITO) in China. Design/methodology/approach – The challenges, opportunities and trends in offshore ITO in China are examined based on two trips to software centers in China, interviews and conversations with Chinese executives and government officials, research programs of outsourcing researchers and information from advisors and practitioners. Findings – The paper extracts lessons learned about practices, processes and cultural factors that contribute to outsourcing success in China; why China attract ITO customers; how cultural dimensions and differences in accepted business practices complicate outsourcing in China; what strengths and weaknesses to expect from Chinese IT workers and outsourcing companies; and how to evaluate, select and manage Chinese suppliers. Originality/value – The paper presents principles and extracts lesson learned to address the issues and opportunities for outsourcing in China. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Outsourcing: An International Journal Emerald Publishing

Outsourcing in China: opportunities, challenges and lessons learned INDUSTRY INSIGHT

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1753-8297
DOI
10.1108/17538290910973385
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to identify the opportunities, challenges and lessons of information technology outsourcing (ITO) in China. Design/methodology/approach – The challenges, opportunities and trends in offshore ITO in China are examined based on two trips to software centers in China, interviews and conversations with Chinese executives and government officials, research programs of outsourcing researchers and information from advisors and practitioners. Findings – The paper extracts lessons learned about practices, processes and cultural factors that contribute to outsourcing success in China; why China attract ITO customers; how cultural dimensions and differences in accepted business practices complicate outsourcing in China; what strengths and weaknesses to expect from Chinese IT workers and outsourcing companies; and how to evaluate, select and manage Chinese suppliers. Originality/value – The paper presents principles and extracts lesson learned to address the issues and opportunities for outsourcing in China.

Journal

Strategic Outsourcing: An International JournalEmerald Publishing

Published: Jun 26, 2009

Keywords: China; Outsourcing; Communication technologies; Off shore investments

References