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Out with the old Best Buy: New practices bring remarkable transformation

Out with the old Best Buy: New practices bring remarkable transformation For much of the 1990s, Best Buy was best by name but not by nature. The company flouted established business conventions and adopted a cavalier approach in its quest to become the USA’s leading electronics retailer. The difficulties that inevitably followed led to a downturn in fortunes that was only halted by radical transformation of the company’s working practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Direction Emerald Publishing

Out with the old Best Buy: New practices bring remarkable transformation

Strategic Direction , Volume 20 (7): 3 – Jul 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0258-0543
DOI
10.1108/02580540410540796
Publisher site
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Abstract

For much of the 1990s, Best Buy was best by name but not by nature. The company flouted established business conventions and adopted a cavalier approach in its quest to become the USA’s leading electronics retailer. The difficulties that inevitably followed led to a downturn in fortunes that was only halted by radical transformation of the company’s working practices.

Journal

Strategic Direction – Emerald Publishing

Published: Jul 1, 2004

Keywords: Change management; Turnarounds; Best Buy; Work culture; Retail

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