Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Organizational learning, innovativeness and performance of financial service firms in an emerging... The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy.Design/methodology/approachData were collected from Indonesian financial service firms using a questionnaire-based survey. The 157 useable survey responses were analysed to test the proposed hypotheses using SmartPLS.FindingsThis study finds that both organizational learning and innovativeness have a positive effect on performance. The effect of organizational learning on performance depends on the variations of the customer-focused strategy. However, innovativeness does not mediate through customer-focused strategy to enhance performance.Practical implicationsIn firms that implement business model innovation, managers should focus on resource flexibility. Where it is responsive, managers need to be concerned with ensuring various uses of existing resources to understand the performance effectively.Social implicationsAs one of the types of dynamic capabilities, organizational learning and innovativeness are also important antecedents of performance.Originality/valueThis study extends the business innovation model from the adaptability of customer-focused strategy. The findings confirm that organizational learning has a prominent role in meeting customer needs for a dynamic market. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Loading next page...
 
/lp/emerald-publishing/organizational-learning-innovativeness-and-performance-of-financial-aFiduv5c5c

References (95)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1463-7154
DOI
10.1108/bpmj-10-2020-0454
Publisher site
See Article on Publisher Site

Abstract

The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy.Design/methodology/approachData were collected from Indonesian financial service firms using a questionnaire-based survey. The 157 useable survey responses were analysed to test the proposed hypotheses using SmartPLS.FindingsThis study finds that both organizational learning and innovativeness have a positive effect on performance. The effect of organizational learning on performance depends on the variations of the customer-focused strategy. However, innovativeness does not mediate through customer-focused strategy to enhance performance.Practical implicationsIn firms that implement business model innovation, managers should focus on resource flexibility. Where it is responsive, managers need to be concerned with ensuring various uses of existing resources to understand the performance effectively.Social implicationsAs one of the types of dynamic capabilities, organizational learning and innovativeness are also important antecedents of performance.Originality/valueThis study extends the business innovation model from the adaptability of customer-focused strategy. The findings confirm that organizational learning has a prominent role in meeting customer needs for a dynamic market.

Journal

Business Process Management JournalEmerald Publishing

Published: Aug 3, 2021

Keywords: Customer-focused strategy; Organizational learning; Innovativeness; Organizational performance; Knowledge management

There are no references for this article.