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Helen Keats, N. Maguire, Robin Johnson, Peter Cockersall (2012)
Psychologically informed services for homeless people
K. Hefferon, Ilona Boniwell (2011)
Positive Psychology: Theory, Research and Applications
B. Fredrickson (2001)
The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions.The American psychologist, 56 3
D. Schoen (1985)
The reflective practitioner: how professionals think in action basic books inc
Robin Johnson, R. Haigh (2010)
Social psychiatry and social policy for the 21st century ‐ new concepts for new needs: the ‘psychologically‐informed environment’Mental Health and Social Inclusion, 14
J. Reed (2006)
Appreciative Inquiry: Research for Change
A. Shatté, K. Reivich (2002)
The Resilience Factor: 7 Keys to Finding Your Inner Strength and Overcoming Life's Hurdles
J. Watkins, B. Mohr (2001)
Appreciative Inquiry: Change at the Speed of Imagination
M. Losada, Emily Heaphy (2004)
The Role of Positivity and Connectivity in the Performance of Business TeamsAmerican Behavioral Scientist, 47
Shawn Achor (2010)
The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work
Pamela Johnson (2013)
Transcending the Polarity of Light and Shadow in Appreciative Inquiry: An Appreciative Exploration of Practice, 4
M. Tugade, B. Fredrickson (2004)
Resilient individuals use positive emotions to bounce back from negative emotional experiences.Journal of personality and social psychology, 86 2
G. Bushe (2013)
Generative Process, Generative Outcome: The Transformational Potential of Appreciative Inquiry, 4
Purpose – Part One of this duo of papers outlined the appreciative inquiry (AI) philosophy, a strengths-based “positive psychology” and organisational development (OD) approach which is intrinsically creative and generative, and has been found to work well in many fields. The purpose of this paper is to describe its application in homeless hostels and demonstrates the benefits of using AI with the staff and residents, as both a personal development and an OD tool for hostels who want to become a psychologically informed environment (PIE). Design/methodology/approach – This is a case study exploring a new approach to the development of a PIE. The background of the approach and the way it contributes to a PIE as described in Part One is briefly summarised, and the implementation pilot project is discussed; the appreciative conversation and the 5 D cycle are key AI “tools” which were used. The inclusion of positive psychology approaches is referenced. In addition, in the spirit of evidence-generating practice in PIEs, preliminary quantitative and qualitative findings are reported to identify the outcomes of the approach – including client motivation, desire to build positive relationships, and increased emotional awareness. Findings – Residents responded very well to the approach, and a high proportion continued to apply their learning, making major steps towards independent living. This was backed up by quantitative data demonstrating effective outcomes for the supported housing sector, and qualitative themes start to illuminate the psychological processes behind the outcomes. The openness of PIEs to alternative psychologies is further demonstrated. The model was rolled out to other Westminster hostels. Originality/value – AI is well-established as an OD process and less well known as a personal development approach; but has not previously been articulated as a tool for working with hostel residents or for developing PIEs. This strength-based approach is an alternative to some of the problem-based psychological approaches that have been used. In addition, the AI intervention illustrated defining features of a PIE such as reflective awareness.
Housing Care and Support – Emerald Publishing
Published: Sep 9, 2014
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