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Organic and amplified eWOM in consumer fashion blogs

Organic and amplified eWOM in consumer fashion blogs Purpose – In the past few years fashion blogs have become a popular form of user‐generated content, and consequently, the fashion industry has shown great interest in fashion blog marketing. The purpose of this paper is to describe and analyze consumer‐to‐consumer (C2C) electronic word‐of‐mouth (eWOM) in fashion blogs, and especially to compare naturally‐occurring, i.e. organic eWOM with marketer‐influenced, i.e. amplified eWOM. Design/methodology/approach – The study takes a netnographic approach to the phenomenon of fashion blogs. The empirical material consists of observational data including blog texts and audience comments of six popular fashion blogs in Finland. Findings – Findings indicate that although not as varied as organic, amplified eWOM content in consumer fashion blogs resembles organic content. The main topics discussed in organic eWOM include personal style, brands, designers and retailers, tips and advice as well as purchases. Amplified topics concerned products received by the blogger, brands, designers and retailers, tips given to the audience, and competitions. Practical implications – The findings indicate that for blog marketing to be effective and credible, the marketed fashion items, designers, or retailers need to fit the blogger's personal style. Originality/value – Social media, especially blogs, play an important role in contemporary fashion marketing. This study addresses the emerging, yet scarce area of research into how marketer influence on fashion bloggers can be seen in user‐generated content. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Fashion Marketing and Management Emerald Publishing

Organic and amplified eWOM in consumer fashion blogs

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1361-2026
DOI
10.1108/13612021311305119
Publisher site
See Article on Publisher Site

Abstract

Purpose – In the past few years fashion blogs have become a popular form of user‐generated content, and consequently, the fashion industry has shown great interest in fashion blog marketing. The purpose of this paper is to describe and analyze consumer‐to‐consumer (C2C) electronic word‐of‐mouth (eWOM) in fashion blogs, and especially to compare naturally‐occurring, i.e. organic eWOM with marketer‐influenced, i.e. amplified eWOM. Design/methodology/approach – The study takes a netnographic approach to the phenomenon of fashion blogs. The empirical material consists of observational data including blog texts and audience comments of six popular fashion blogs in Finland. Findings – Findings indicate that although not as varied as organic, amplified eWOM content in consumer fashion blogs resembles organic content. The main topics discussed in organic eWOM include personal style, brands, designers and retailers, tips and advice as well as purchases. Amplified topics concerned products received by the blogger, brands, designers and retailers, tips given to the audience, and competitions. Practical implications – The findings indicate that for blog marketing to be effective and credible, the marketed fashion items, designers, or retailers need to fit the blogger's personal style. Originality/value – Social media, especially blogs, play an important role in contemporary fashion marketing. This study addresses the emerging, yet scarce area of research into how marketer influence on fashion bloggers can be seen in user‐generated content.

Journal

Journal of Fashion Marketing and ManagementEmerald Publishing

Published: Feb 22, 2013

Keywords: Finland; Internet; Blogs; Consumer behaviour; Electronic word‐of‐mouth; Fashion blog; Netnography

References