Optimal scheduling of shifts and breaks using employees having limited time‐availability

Optimal scheduling of shifts and breaks using employees having limited time‐availability Observes that managers of service operations frequently resort to using employees who are available for work only at limited times when labour supplies are tight or when they desire (or require) the scheduling flexibility offered by employees willing to work part‐time. Presents a triply‐implicit integer programming model for the optimal scheduling of shifts and breaks using employees who are each available for work only during an individually specified portion of the operating day. Compares the ease of solving the model, and four others, over two sets of test problems representing a range of conditions existing in service organizations. Concludes that the new model more compactly represents problems, particularly those with high flexibility, facilitating its solution to optimality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

Optimal scheduling of shifts and breaks using employees having limited time‐availability

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564239610109410
Publisher site
See Article on Publisher Site

Abstract

Observes that managers of service operations frequently resort to using employees who are available for work only at limited times when labour supplies are tight or when they desire (or require) the scheduling flexibility offered by employees willing to work part‐time. Presents a triply‐implicit integer programming model for the optimal scheduling of shifts and breaks using employees who are each available for work only during an individually specified portion of the operating day. Compares the ease of solving the model, and four others, over two sets of test problems representing a range of conditions existing in service organizations. Concludes that the new model more compactly represents problems, particularly those with high flexibility, facilitating its solution to optimality.

Journal

International Journal of Service Industry ManagementEmerald Publishing

Published: Mar 1, 1996

Keywords: Employees; Flexibility; Models; Patterns of work; Shiftwork; Work planning

References

  • Operator scheduling
    Keith, E.G.
  • Tour scheduling and task assignment of a heterogeneous work force: a heuristic approach
    Loucks, J.S.; Jacobs, F.R.

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