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J.M. Juran
Juran’s New Quality Roadmap
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1999 MCB UP Ltd. All rights reserved.
- ISSN
- 0265-671X
- DOI
- 10.1108/02656719910250890
- Publisher site
- See Article on Publisher Site
Abstract
The intent of this empirical research is to identify the critical factors that are potentially “fatal” to productivity improvement programs and to analyze these factors relative to documented quality concepts. From this analysis we determine that these “fatal” factors can be prevented by the pre‐existence of a quality program, specifically total quality management, which requires participative involvement of all members of an organization, continuous improvement, and customer satisfaction.
Journal
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Feb 1, 1999
Keywords: Improvement; Productivity; TQM