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This paper explores the use of interactive marketing by UK online wine providers to discover the extent to which strategic or tactical use is made of the webbased presence. The four principles of relationship marketing were used as an evaluative framework against which online wine providers were assessed. The paper finds that most UK online wine providers use interactive marketing tactically without giving sufficient consideration to maximising the potential of building relationships through Interactivity.
International Journal of Wine Marketing – Emerald Publishing
Published: Jan 1, 2003
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