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Online User Assistance A Symposium

Online User Assistance A Symposium Most secondgeneration online catalogs give libraries some capability to customize help messages, screen displays, and system prompts. Microcomputer applications designed or mounted locally may offer even more flexibility. Commercially available information systems offer the user some type of assistance, even when not totally profitable. The librarian has become an active, if not always willing, participant in the design of his or her system's user interface. Knowledge of both patrons and collections can have direct bearing on the structure and effectiveness of the library's automated system, its interface, and online help features. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Hi Tech Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0737-8831
DOI
10.1108/eb047783
Publisher site
See Article on Publisher Site

Abstract

Most secondgeneration online catalogs give libraries some capability to customize help messages, screen displays, and system prompts. Microcomputer applications designed or mounted locally may offer even more flexibility. Commercially available information systems offer the user some type of assistance, even when not totally profitable. The librarian has become an active, if not always willing, participant in the design of his or her system's user interface. Knowledge of both patrons and collections can have direct bearing on the structure and effectiveness of the library's automated system, its interface, and online help features.

Journal

Library Hi TechEmerald Publishing

Published: Jan 1, 1990

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