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Online shopping cart abandonment: a consumer mindset perspective

Online shopping cart abandonment: a consumer mindset perspective While the popularity of online shopping has increased in recent years, surprisingly little research has examined the factors affecting consumers’ behavior in this context. Furthermore, though a widespread problem for companies, the phenomenon of online shopping cart abandonment has garnered even less attention. The purpose of this study is to examine the role of consumers’ mindsets in online shopping cart abandonment.Design/methodology/approachThree experimental studies were conducted to examine the effect of consumer mindsets (i.e. abstract vs concrete) on purchase intentions.FindingsResults indicate that consumers who have an abstract (as opposed to concrete) mindset when shopping online rate the products they include in their shopping carts to be more important, and consequently are more likely to purchase them, reducing shopping cart abandonment.Practical implicationsThe findings suggest that online retailers can reduce shopping cart abandonment by implementing strategies that allow consumers to think abstractly.Originality/valueThis research contributes to the literature by identifying an important underlying mechanism affecting online shopping cart abandonment. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Consumer Marketing Emerald Publishing

Online shopping cart abandonment: a consumer mindset perspective

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0736-3761
DOI
10.1108/jcm-01-2018-2510
Publisher site
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Abstract

While the popularity of online shopping has increased in recent years, surprisingly little research has examined the factors affecting consumers’ behavior in this context. Furthermore, though a widespread problem for companies, the phenomenon of online shopping cart abandonment has garnered even less attention. The purpose of this study is to examine the role of consumers’ mindsets in online shopping cart abandonment.Design/methodology/approachThree experimental studies were conducted to examine the effect of consumer mindsets (i.e. abstract vs concrete) on purchase intentions.FindingsResults indicate that consumers who have an abstract (as opposed to concrete) mindset when shopping online rate the products they include in their shopping carts to be more important, and consequently are more likely to purchase them, reducing shopping cart abandonment.Practical implicationsThe findings suggest that online retailers can reduce shopping cart abandonment by implementing strategies that allow consumers to think abstractly.Originality/valueThis research contributes to the literature by identifying an important underlying mechanism affecting online shopping cart abandonment.

Journal

Journal of Consumer Marketing – Emerald Publishing

Published: Jun 18, 2020

Keywords: Construal level; Online shopping; Shopping cart abandonment

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