Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/online-grocery-systems-design-through-task-analysis-Dzw0TrNll2
References (54)
-
H. Hartson, T. Andre, R. Williges (2001)
Criteria For Evaluating Usability Evaluation MethodsInternational Journal of Human–Computer Interaction, 13
-
Katherine Milkman, Todd Rogers, M. Bazerman (2010)
I’ll have the ice cream soon and the vegetables later: A study of online grocery purchases and order lead timeMarketing Letters, 21
-
(2001)
Information Architecture Versus Graphic Design " , available at: http://www.clickz.com/clickz/column/1716735/information-architecture-versus-graphic-design -
Crhistian Lopez, Jhon Lopez, Alberto Buchely, Dayner Lopez (1998)
Ergonomic requirements for office work with visual display terminals (VDTs) — -
J. Preece (2000)
Online Communities: Designing Usability and Supporting Sociability -
Torben Hansen (2008)
Consumer values, the theory of planned behaviour and online grocery shoppingInternational Journal of Consumer Studies, 32
-
N. Stanton (2004)
Systematic Human Error Reduction and Prediction Approach (SHERPA) -
(1997)
Search and you may find, Alertbox for July 15 -
M. Yenisey (2007)
Axiomatic Design Approach for E-Commercial Web Sites -
G. White, Barbara Manning (1998)
Commercial WWW site appeal: how does it affect online food and drink consumers' purchasing behavior?Internet Res., 8
-
Debora Shaw (1996)
Handbook of usability testing: How to plan, design, and conduct effective testsJournal of the Association for Information Science and Technology, 47
-
S. Balbo, N. Ozkan, Cécile Paris (2003)
Choosing the Right Task-Modeling Notation: A Taxonomy -
Adel Aladwani (2002)
The development of two tools for measuring the easiness and usefulness of transactional Web sitesEuropean Journal of Information Systems, 11
-
B. Fogg, Jonathan Marshall, O. Laraki, A. Osipovich, C. Varma, N. Fang, Jyoti Paul, A. Rangnekar, John Shon, P. Swani, M. Treinen (2001)
What makes Web sites credible?: a report on a large quantitative studyProceedings of the SIGCHI Conference on Human Factors in Computing Systems
-
Adam Vrechopoulos, R. O'Keefe, G. Doukidis, G. Siomkos (2004)
Virtual store layout: an experimental comparison in the context of grocery retailJournal of Retailing, 80
-
Y. Rogers, H. Sharp, J. Preece (2002)
Interaction Design: Beyond Human-Computer Interaction -
M. Rosson, John Carroll (2001)
Usability Engineering: Scenario-based Development of Human-Computer InteractionZeitschrift Für Interaktive Und Kooperative Medien
-
Oscar Jaimes, C. González, I. Sistemas (2012)
EVALUACION DE LA USABILIDAD EN SITIOS WEB, BASADA EN EL ESTANDAR ISO 9241-11 (International Standard (1998) Ergonomic requirements For office work with visual display terminals (VDTs)-Parts II: Guidance on usability -
J. Bawa, P. Dorazio, Lesley Trenner (2001)
The Usability Business: Making the Web Work -
J. Nielsen (2006)
Heuristics for User Interface Design -
D. Oliver, C. Livermore, F. Sudweeks (2008)
Self-Service in the Internet Age: Expectations and Experiences -
10.1007/978-1-4471-0309-7
-
Christine Silker, L. Gurak (1996)
Technical communication in cyberspace: Report of a qualitative studyTechnical Communication: Journal of the Society for Technical Communication, 43
-
M. Roy, O. Dewit, B. Aubert (2001)
The impact of interface usability on trust in Web retailersInternet Res., 11
-
(2002)
The Best Ten Practices of Online Retailing -
M. Cupic (2003)
Online communities – Designing Usability, Supporting Sociability, 11
-
(2003)
Modeling complex process for web application with WSDM -
10.1201/9780203489925
-
10.1145/763909.763910
-
Albert Badre (2002)
Shaping web usability---interaction design in contextInteractions, 9
-
Elaine Toms, Luanne Freund, R. Kopak, Joan Bartlett (2003)
The effect of task domain on search -
S. Kurniawan (2003)
Review of Interaction designACM SIGCHI Bulletin - a supplement to interactions, 2003
-
Heikkila Jukka, Kallio Jukka, Saarinen Timo, TuunainenVirpi Kristiina (1998)
Analysis of Expectations of Electronic Grocery Shopping for Potential Customer SegmentsAustralasian Journal of Information Systems, 6
-
Marisa Campbell (2003)
Book previewInteractions, 10
-
L. Uden, Pedro Valderas, Oscar Pastor (2008)
An activity-theory-based model to analyse Web application requirementsInf. Res., 13
-
J. Heikkilä, J. Kallio, T. Saarinen, V. Tuunainen (1998)
Analysis of Expectations of Electronic Grocery Shopping for Potential Customer SegmentsAustralas. J. Inf. Syst., 6
-
S. Card, T. Moran, A. Newell (1983)
The psychology of human-computer interaction -
(1998)
Usability Evaluation Checklist for Web Sites -
Limin Fu, G. Salvendy (2002)
The contribution of apparent and inherent usability to a user's satisfaction in a searching and browsing task on the WebErgonomics, 45
-
G. White, Barbara Manning (1998)
Commerical WWW site appeal: how does it affect online food and drink consumers’ purchasing behavior?British Food Journal, 100
-
G. Magoulas (2001)
Model-based design and evaluation of interactive applicationsEuropean Journal of Information Systems, 10
-
F. Paternò (2000)
Model-Based Design and Evaluation of Interactive Applications -
M. Freeman (2009)
Experiences of Users from Online Grocery Stores, 800
-
Elaine Toms (2000)
Understanding and facilitating the browsing of electronic textInt. J. Hum. Comput. Stud., 52
-
Theo Mandel (1997)
The Elements of User Interface Design -
(1998)
Factors and Principles Affecting the Usability of Four Ecommerce Sites -
Betsy Beier, Misha Vaughan (2003)
The bull's-eye: a framework for web application user interface design guidelines -
10.1201/b12470
-
R. Jeffries, James Miller, C. Wharton, K. Uyeda (1991)
User interface evaluation in the real world: a comparison of four techniquesProceedings of the SIGCHI Conference on Human Factors in Computing Systems
-
J. Nielsen (1999)
Designing web usability -
D. Diaper, Neville Stanton
The Handbook of Task Analysis for Human-computer Interaction -
G. Salvendy (2005)
Handbook of Human Factors and Ergonomics -
10.1108/imds.2000.100.9.459.3
-
S. March, Gerald Smith (1995)
Design and natural science research on information technologyDecis. Support Syst., 15
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1741-0398
- DOI
- 10.1108/17410391111166512
- Publisher site
- See Article on Publisher Site
Abstract
Purpose – Modelling users' interactions online is envisaged to allow developers to increase the usability of online systems and will aid system developers in building better systems to meet users' needs, hereby creating better system design processes. This paper aims to investigate this issue. Design/methodology/approach – The normative task model that was developed in this paper was created through an expert review of 14 online grocery stores, using a reverse engineering technique to model the features of the stores' ordering process. Findings – The research identified three main areas of user experience when undertaking the process of adding a product to an online trolley: attempting to retrieve the product, receiving the results of the retrieval attempt, and adding the product to the trolley. These three classifications were used as the basis for an analysis of errors. Practical implications – The findings present a model that can be used to further understand the processes of customers as they engage in an online grocery shopping visit. The normative task model presented is expected to help in the future design of online grocery stores by identifying the possible errors that users can encounter, and methods to reduce the occurrence of these errors. Errors are one area that traditional task‐modelling processes ignore, due to their focus on successful processes. Originality/value – This paper presents the innovative process of the development of a normative task model for modelling user interactions when using online grocery stores.
Journal
Journal of Enterprise Information Management – Emerald Publishing
Published: Sep 27, 2011
Keywords: Online grocery store; Electronic commerce; Process design; Task analysis; Process planning