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One‐stop‐shop information mall – MTR’s experience

One‐stop‐shop information mall – MTR’s experience Following the establishment of the corporate intranet in the MTR Corporation, the departmental intranet for the operations engineering department (OED), known as the OED information mall, has initially taken shape to provide users with easy access to single-page, Web-based integrated management system (IMS) documentation. While the evolving intranet technologies are proven to offer a large degree of functionality to enhance information dissemination and document management, it is recommended that the OED information mall be developed further for effective distribution and management of the OED information. Visualises the basic concept and overall planning of the proposed OED departmental intranet and the benefits it will bring. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

One‐stop‐shop information mall – MTR’s experience

Y.K. Chan; Martin Brown; K. Neailey; W.H. Ip
Managing Service Quality , Volume 10 (2): 7 – Apr 1, 2000
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References (3)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0960-4529
DOI
10.1108/09604520010321052
Publisher site
See Article on Publisher Site

Abstract

Following the establishment of the corporate intranet in the MTR Corporation, the departmental intranet for the operations engineering department (OED), known as the OED information mall, has initially taken shape to provide users with easy access to single-page, Web-based integrated management system (IMS) documentation. While the evolving intranet technologies are proven to offer a large degree of functionality to enhance information dissemination and document management, it is recommended that the OED information mall be developed further for effective distribution and management of the OED information. Visualises the basic concept and overall planning of the proposed OED departmental intranet and the benefits it will bring.

Journal

Managing Service Quality – Emerald Publishing

Published: Apr 1, 2000

Keywords: Internet; Information systems

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