Access the full text.
Sign up today, get DeepDyve free for 14 days.
P. Haynes, Glenda Fryer (2000)
Human resources, service quality and performance: a case studyInternational Journal of Contemporary Hospitality Management, 12
S. Mace (2004)
Continuous Quality Improvement for the Clinical Decision UnitJournal For Healthcare Quality, 26
P. Johnstone, J. Hendrickson, Allison Dernbach, Ann Secord, John Parker, Michael Favata, M. Puckett (2003)
Ancillary Services in the Health Care Industry: Is Six Sigma Reasonable?Quality Management in Health Care, 12
E. Lawler (2001)
Organizing for High PerformanceJournal for Quality and Participation, 24
V.A. Kazandjian
Effectiveness of CQI in Healthcare: Stories from a Global Perspective
P.L. Spath
Error Reduction in Healthcare: A Systems Approach to Improving Patient Safety
R.G. Carey
Improving Healthcare with Control Charts
C. Combe (2006)
Chapter 11 – Gaining and sustaining a competitive advantage
J. Reiling, B. Knutzen, Thomas Wallen, Suzanne McCullough, Rick Miller, Sonja Chernos (2004)
Enhancing the traditional hospital design process: a focus on patient safety.Joint Commission journal on quality and safety, 30 3
Timothy Clark (1999)
Success through Quality: Support Guide for the Journey to Continuous ImprovementQuality Management Journal, 7
B. Becker, Mark Huselid (1999)
STRATEGIC HUMAN RESOURCE MANAGEMENT IN FIVE LEADING FIRMS
D. Kelly (2003)
Applying Quality Management in Healthcare: A Process for Improvement
J. Volland (2005)
Quality intervenes at a hospitalQuality Progress, 38
W. Bommer, Jonathan Johnson, Gregory Rich, P. Podsakoff, Scott MacKenzie (1995)
ON THE INTERCHANGEABILITY OF OBJECTIVE AND SUBJECTIVE MEASURES OF EMPLOYEE PERFORMANCE: A META-ANALYSISPersonnel Psychology, 48
P. Podsakoff, D. Organ (1986)
Self-Reports in Organizational Research: Problems and ProspectsJournal of Management, 12
M. Rungtusanatham, Balaji Koka, C. Forza, F. Salvador, Winter Nie (2005)
TQM across multiple countries: Convergence hypothesis versus national specificity argumentsQuality Engineering, 51
V. Kazandjian (2002)
Accountability Through Measurement: A Global Healthcare Imperative
P. Boxall (1998)
Achieving competitive advantage through human resource strategy: Towards a theory of industry dynamicsHuman Resource Management Review, 8
R. Narasimhan
Strategic supply management: a total quality management imperative
P. Pablos (2004)
Human resource management systems and their role in the development of strategic resources: empirical evidenceJournal of European Industrial Training, 28
E. Snape, A. Wilkinson, M. Marchington, T. Redman (1995)
Managing human resources for TQM: possibilities and pitfallsEmployee Relations, 17
G. Weller (2004)
What Do CEOs Think About QualityQuality Progress, 37
R. Franke (1992)
The Ultimate Advantage: Creating the High-Involvement OrganizationThe Ultimate Advantage: Creating the High-Involvement Organization By LawlerEdward E.III, San Francisco, CA: Jossey-Bass, 1992—371 pages. $29.95Academy of Management Perspectives, 7
M. Ketokivi, R. Schroeder (2004)
Strategic, structural contingency and institutional explanations in the adoption of innovative manufacturing practicesJournal of Operations Management, 22
A. Edmondson (2003)
Framing for Learning: Lessons in Successful Technology ImplementationCalifornia Management Review, 45
Charles Gowen, W. Tallon (2003)
Enhancing supply chain practices through human resource managementJournal of Management Development, 22
J. Mehring, G. Koretz
Healthcare: how good?
R. Bunning (2004)
Pay in the organic organisationJournal of Management Development, 23
Richard Priem, J. Butler (2001)
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?Academy of Management Review, 26
D. Bowen, E. Lawler (1992)
Total quality-oriented human resources managementOrganizational Dynamics, 20
J. Hair, Rolph Anderson, Ronald Tatham (1979)
Multivariate Data Analysis with ReadingsJournal of The Royal Statistical Society Series A-statistics in Society, 151
E. Snape, A. Wilkinson, T. Redman (1996)
Cashing In On Quality? Pay Incentives and the Quality CultureHuman Resource Management Journal, 6
R. Beaver
Six sigma success in health care
Sohel Ahmad, R. Schroeder (2003)
The impact of human resource management practices on operational performance: recognizing country and industry differencesJournal of Operations Management, 21
Anita Tucker (2004)
The impact of operational failures on hospital nurses and their patientsQuality Engineering, 50
V. Kazandjian, D. Denton (1999)
Healthcare Performance Measurement: Systems Design and Evaluation
M. Merry (2003)
Healthcare's need for revolutionary changeQuality Progress, 36
R.M. Grant
Contemporary Strategic Analysis: Concepts, Techniques, and Applications
M. Lejeune, N. Yakova (2005)
On characterizing the 4 C's in supply chain managementJournal of Operations Management, 23
I.R. Lazarus, B. Stamps
The promise of six sigma
R. Beaver
Six sigma success: 100% compliance in 3 months
José Alatrista, J. Arrowsmith (2004)
Managing employee commitment in the not‐for‐profit sectorPersonnel Review, 33
A. Wall (2000)
Book ReviewTo Err is Human: building a safer health system Kohn L T Corrigan J M Donaldson M S Washington DC USA: Institute of Medicine/National Academy Press ISBN 0 309 06837 1 $34.95British Journal of Healthcare Management, 6
E.E. III Lawler
The Ultimate Advantage: Creating The High Involvement Organization
H. Volberda, Robert Morgan, Patrick Reinmoeller, M. Hitt (1994)
Strategic Management: Competitiveness and Globalization
J. Barney (2001)
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research? YesAcademy of Management Review, 26
H. Chang (2005)
The influence of continuous improvement and performance factors in total quality organizationTotal Quality Management & Business Excellence, 16
I. Chen, A. Paulraj, Augustine Lado (2004)
Strategic purchasing, supply management, and firm performanceJournal of Operations Management, 22
Gregory Dess, R. Robinson (1984)
Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unitSouthern Medical Journal, 5
A. Chan (2004)
Use of Six Sigma to Improve Pharmacist Dispensing Errors at an Outpatient ClinicAmerican Journal of Medical Quality, 19
I. Chen, A. Paulraj (2004)
Towards a theory of supply chain management: the constructs and measurementsJournal of Operations Management, 22
M. Rungtusanatham, C. Forza (2005)
Coordinating product design, process design, and supply chain design decisions: Part A: Topic motivation, performance implications, and article review processJournal of Operations Management, 23
P. Pablos (2005)
Strategic human resource management and organisational competitiveness: the importance of fit and flexibilityInternational Journal of Human Resources Development and Management, 5
J. Sriratanaban, Yuwaree Wanavanichkul (2004)
Hospitalwide quality improvement in Thailand.Joint Commission journal on quality and safety, 30 5
D. Gallie, Alan Felstead, F. Green (2001)
Employer Policies and Organizational Commitment in Britain 1992–97Journal of Management Studies, 38
B. Schneider, D. Bowen (1993)
The service organization: Human resources management is crucialOrganizational Dynamics, 21
D. Kelley (1999)
How to Use Control Charts for Healthcare
J. Manion (2004)
Strengthening Organizational Commitment: Understanding the Concept as a Basis for Creating Effective Workforce Retention StrategiesThe Health Care Manager, 23
Barbara Flynn, R. Schroeder, Sadao Sakakibara (1995)
The Impact of Quality Management Practices on Performance and Competitive AdvantageDecision Sciences, 26
AON
Workforce commitment in health care rose significantly in 2004
T. Dolan (2003)
Best Practices In Process ImprovementQuality Engineering, 36
A. Karami, Farhad Analoui, J. Cusworth (2004)
Strategic human resource management and resource‐based approach: the evidence from the british manufacturing industryManagement Research News, 27
R. Robinson, J. Pearce (1988)
Planned patterns of strategic behavior and their relationship to business-unit performance†Southern Medical Journal, 9
T. Pyzdek, Paul Keller (2000)
The Six Sigma Handbook
J. Bou, Inmaculada Beltrán (2005)
Total quality management, high-commitment human resource strategy and firm performance: an empirical studyTotal Quality Management & Business Excellence, 16
J. Pfeffer (1998)
Seven Practices of Successful OrganizationsCalifornia Management Review, 40
S. Tzafrir, Y. Baruch, Shimon Dolan (2004)
The consequences of emerging HRM practices for employees' trust in their managersPersonnel Review, 33
M. Youndt, S. Snell (2004)
Human Resource Configurations, Intellectual Capital, and Organizational Performance.Journal of Managerial Issues, 16
Arawati Agus (2005)
The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies, 27
Constantine Kontoghiorghes, N. Bryant (2004)
Exploring Employee Commitment in a Service Organization in the Health Care Insurance IndustryOrganization Development Journal, 22
R. Handfield, Soumen Ghosh (1994)
Creating a Quality Culture through Organizational Change: A Case AnalysisJournal of International Marketing, 2
Jaleel Talaq, P. Ahmed (2003)
The role and importance of motivation in TQM successInternational Journal of Management and Decision Making, 4
G. Baker, P. Norton, V. Flintoft, R. Blais, Adalsteinn Brown, J. Cox, E. Etchells, W. Ghali, P. Hébert, S. Majumdar, M. O’Beirne, L. Palacios-Derflingher, R. Reid, S. Sheps, R. Tamblyn (2004)
The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in CanadaCanadian Medical Association Journal, 170
A.H. Cooper
Six Sigma Deployment in a Larger Integrated Health System
R. Schroeder, M. Ketokivi (2004)
Perceptual measures of performance: Fact or fiction?Quality Engineering, 50
J.C. Nunnally, I.H. Bernstein
Psychometric Theory
S.M.J. Ryan, W.P. Thompson
CQI and the Renovation of an American Healthcare System: A Culture under Construction
N. Takeuchi, M. Wakabayashi, Ziguang Chen (2003)
The Strategic HRM Configuration for Competitive Advantage: Evidence from Japanese Firms in China and TaiwanAsia Pacific Journal of Management, 20
Leslie Nordgren, T. Johnson, M. Kirschbaum, M. Peterson (2004)
Medical Errors: Excess Hospital Costs and Lengths of StayJournal For Healthcare Quality, 26
Michelle Geralis, M. Terziovski (2003)
A quantitative analysis of the relationship between empowerment practices and service quality outcomesTotal Quality Management & Business Excellence, 14
K. Applegate (2004)
Lee Lusted: a pioneer in radiology health services research.Academic radiology, 11 2
Barbara Flynn, Sadao Sakakibara, R. Schroeder, Kimberly Bates, E. Flynn (1990)
Empirical research methods in operations managementJournal of Operations Management, 9
D. Geisler (2005)
The Next Level In Employee EmpowermentQuality Progress, 38
L. Locock (2003)
Healthcare redesign: meaning, origins and applicationQuality and Safety in Health Care, 12
P. Pablos (2004)
Synergies from the human resource management literature and the resources and capacities theory of the firm: implications for managementInternational Journal of Human Resources Development and Management, 4
M. Lim (2004)
Quest for quality care and patient safety: the case of SingaporeQuality and Safety in Health Care, 13
Timothy Hinkin (1995)
A Review of Scale Development Practices in the Study of OrganizationsJournal of Management, 21
J. Arthur (1992)
The Link between Business Strategy and Industrial Relations Systems in American Steel MinimillsIndustrial & Labor Relations Review, 45
A. Caron, Paul Jones, D. Neuhauser, D. Aron (2004)
Measuring Performance Improvement: Total Organizational Commitment or Clinical SpecializationQuality Management in Health Care, 13
Hsuan-Kai Chen, H. Chen, Hsin-Hung Wu, Wen-Tsann Lin (2004)
TQM Implementation in a Healthcare and Pharmaceutical Logistics Organization: The Case of Zuellig Pharma in TaiwanTotal Quality Management & Business Excellence, 15
A. Edmondson (1996)
Learning from Mistakes is Easier Said Than Done: Group and Organizational Influences on the Detection and Correction of Human ErrorThe Journal of Applied Behavioral Science, 32
K. Applegate (2004)
Continuous quality improvement for radiologists.Academic radiology, 11 2
J. Manion
Strengthening organizational commitment
Erin Wilkins (2004)
Healthcare employee commitment rises among strong leadersHealthcare executive
Anita Tucker, A. Edmondson (2003)
Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System ChangeCalifornia Management Review, 45
Institute of Medicine
To Err is Human: Building a Safer Health System
N. Beersen, J. Bruijn, Monique Dekkers, Pieter Have, Gideon Hekster, W. Redekop, Geert Spincemaille, P. Theuvenet, M. Berg, N. Klazinga (2004)
Developing a national continuous quality improvement system for neuromodulation treatment in The Netherlands.Joint Commission journal on quality and safety, 30 6
N. Hatch, Jeffrey Dyer (2004)
Human capital and learning as a source of sustainable competitive advantageSouthern Medical Journal, 25
R. Carey, R. Lloyd (2000)
Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
Fache Lazarus (2003)
Six Sigma, raising the barHealthcare executive
E. Soltani, R. Meer, T. Williams (2004)
Challenges Posed to Performance Management by TQM Gurus: Contributions of Individual Employees Versus Systems-Level FeaturesTotal Quality Management & Business Excellence, 15
P. Boxall (2003)
HR Strategy and competitive advantage in the service sectorHuman Resource Management Journal, 13
J. Paauwe, Paul Boselie (2003)
Challenging ‘strategic HRM’ and the relevance of the institutional settingHuman Resource Management Journal, 13
B. Colbert (2004)
The Complex Resource-Based View: Implications for Theory and Practice in Strategic Human Resource ManagementAcademy of Management Review, 29
E. Claver, J. Tarí, J. Molina (2003)
Critical factors and results of quality management: An empirical studyTotal Quality Management & Business Excellence, 14
M. Zairi (1998)
Building human resources capability in health care: a global analysis of best practice--Part III.Health manpower management, 24 4-5
W. Novicoff, Fache Lazarus (2004)
Six Sigma enters the healthcare mainstreamHealthcare executive
R. Bell, Michael Krivich (2000)
How to Use Patient Satisfaction Data to Improve Healthcare Quality
G. Baker, P. Norton (2004)
Adverse events and patient safety in Canadian health care.CMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne, 170 3
J. Sullivan
Rethinking Strategic HR
J. Leigh, Paul Long, Bruce Barraclough (2004)
The Clinical Support Systems Program: supporting system‐wide improvementMedical Journal of Australia, 180
L.D. Thomerson
Commonwealth health corporation, the healthcare pioneer of six sigma: six sigma intensified – is 99% good enough …?
T. Gandhi, Erin Graydon-Baker, J. Barnes, Camilla Neppl, Carl Stapinski, J. Silverman, W. Churchill, P. Johnson, Michael Gustafson (2003)
Creating an integrated patient safety team.Joint Commission journal on quality and safety, 29 8
(2000)
American College of Clinical Pharmacology Response to the Institute of Medicine Report “To Err Is Human: Building a Safer Health System”The Journal of Clinical Pharmacology, 40
J. Heuvel, R. Does, S. Bisgaard (2005)
Dutch hospital implements Six Sigma, 4
K. Tan, V. Kannan, R. Handfield, Soumen Ghosh (1999)
Supply Chain Management: An Empirical Study of its Impact on PerformanceInternational Journal of Information and Operations Management Education, 19
K. Walshe, S. Shortell (2004)
When things go wrong: how health care organizations deal with major failures.Health affairs, 23 3
P. Boxall, J. Purcell (2002)
Strategy and Human Resource Management
B. Becker, B. Gerhart (1996)
The Impact of Human Resource Management on Organizational Performance: Progress and ProspectsAcademy of Management Journal, 39
L. Tanner
Study finds over 40 drug errors daily at hospitals
E. Bendoly, A. Soni, M. Venkataramanan (2004)
Value chain resource planning: Adding value with systems beyond the enterpriseBusiness Horizons, 47
K. McFadden, Elizabeth Towell, G. Stock (2004)
Critical Success Factors for Controlling and Managing Hospital ErrorsQuality Management Journal, 11
P. Podsakoff, Scott MacKenzie, Jeong-Yeon Lee, Nathan Podsakoff (2003)
Common method biases in behavioral research: a critical review of the literature and recommended remedies.The Journal of applied psychology, 88 5
David Challis, Danny Samson, Benn Lawson (2005)
Impact of technological, organizational and human resource investments on employee and manufacturing performance: Australian and New Zealand evidenceInternational Journal of Production Research, 43
S. Jackson, M. Hitt, S. Jackson, M. Hitt, A. Denisi (2003)
Managing Knowledge for Sustained Competitive Advantage: Designing Strategies for Effective Human Resource Management
J. Arthur (1994)
Effects of human resource systems on manufacturing performance and turnoverAcademy of Management Journal, 37
P. Mears (1994)
Healthcare Teams: Building Continuous Quality Improvement
T. Mannello
A CQI system for healthcare
S. Warwood, P. Roberts (2004)
A Survey of TQM Success Factors in the UKTotal Quality Management & Business Excellence, 15
G. Harel, S. Tzafrir (1999)
The effect of human resource management practices on the perceptions of organizational and market performance of the firmHuman Resource Management, 38
G. Kanji, Patrícia Sá (2003)
Sustaining healthcare excellence through performance measurementTotal Quality Management & Business Excellence, 14
J. Delaney, Mark Huselid (1996)
The Impact of Human Resource Management Practices on Perceptions of Organizational PerformanceAcademy of Management Journal, 39
Paola Adinolfi (2003)
Total quality management in public health care: A study of Italian and Irish hospitalsTotal Quality Management & Business Excellence, 14
J. Horgan, P. Mühlau (2003)
The Adoption of High-Performance Human Resource Practices in Ireland: An Integration of Contingency and Institutional TheoryIrish Journal of Management, 1
L.D. Thomerson
Journal for excellence: Kentucky's commonwealth health corporation adopts six sigma approach
E. Lawler (2005)
Creating high performance organizationsAsia Pacific Journal of Human Resources, 43
M. Vora (2004)
Creating Employee Value in a Global Economy through Participation, Motivation and DevelopmentTotal Quality Management & Business Excellence, 15
Ajay Das, R. Handfield, R. Calantone, Soumen Ghosh (2000)
A Contingent View of Quality Management-The Impact of International Competition on QualityDecis. Sci., 31
Mark Huselid, S. Jackson, R. Schuler (1997)
Technical and Strategic Human Resource Management Effectiveness as Determinants of Firm PerformanceAcademy of Management Journal, 40
C. Collins, Kevin Clark (2003)
STRATEGIC HUMAN RESOURCE PRACTICES, TOP MANAGEMENT TEAM SOCIAL NETWORKS, AND FIRM PERFORMANCE: THE ROLE OF HUMAN RESOURCE PRACTICES IN CREATING ORGANIZATIONAL COMPETITIVE ADVANTAGEAcademy of Management Journal, 46
David Simmons, M. Shadur, A. Preston (1995)
Integrating TQM and HRMEmployee Relations, 17
C.P. McLaughlin, A.D. Kaluzny
Continuous Quality Improvement in Healthcare
E. Shively, Michael Heine, Robert Schell, J. Sharpe, R. Garrison, S. Vallance, Kenneth DeSimone, H. Polk (2004)
Practicing Surgeons Lead in Quality Care, Safety, and Cost ControlAnnals of Surgery, 239
Richard Stahl, B. Schultz, C. Pexton (2003)
Healthcare's Horizon, 2
R. Zimmerman (2004)
Hospital capacity, productivity, and patient safety--it all flows together.Frontiers of health services management, 20 4
Mark Huselid (1995)
The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial PerformanceERN: Other Organizations & Markets: Policies & Processes (Topic)
Sunil Ramlall (2003)
Measuring Human Resource Management's Effectiveness in Improving Performance, 26
James Evans, W. Lindsay (1989)
The management and control of quality
J. Barney (1991)
Firm Resources and Sustained Competitive AdvantageJournal of Management, 17
Benjamin Schneider, Ellen Godfrey, Seth Hayes, Mina Huang, Beng-Chong Lim, L. Nishii, Jana Raver, Jonathan Ziegert (2003)
The Human Side of Strategy:: Employee Experiences of Strategic Alignment in a Service Organization☆Organizational Dynamics, 32
Alastair Baker (2001)
Crossing the Quality Chasm: A New Health System for the 21st CenturyBMJ : British Medical Journal, 323
R. Barry, A.C. Smith
The Manager's Guide to Six Sigma in Healthcare
J. Barney (1996)
Gaining and Sustaining Competitive Advantage
Douglas Fair, D. Lighter (2000)
Principles and Methods of Quality Management in Health Care
R. Barry, C. Brubaker, A. Murcko (2002)
The Six Sigma Book for Healthcare
R. Schonberger (1994)
Human Resource Management Lessons from a Decade of Total Quality Management and ReengineeringCalifornia Management Review, 36
(2005)
Retesting a Model of the Deming Management Method
Charles Gowen, W. Tallon (2005)
Effect of technological intensity on the relationships among Six Sigma design, electronic-business, and competitive advantage: A dynamic capabilities model studyThe Journal of High Technology Management Research, 16
Pete Pande, R. Neuman, Roland Cavanagh (2002)
The Six Sigma WayTechnometrics, 44
C. Fombrun, N. Tichy, Mary Devanna (1984)
Strategic Human Resource Management
Purpose – Healthcare organizations have addressed current error issues by adopting quality programs, which usually include strategic human resource management (HRM). However, little research has focused on the determinants of successful quality programs at healthcare organizations. The purpose of this paper is to examine the centrality of strategic HRM for addressing healthcare errors, error reduction barriers, quality management processes and practices, quality program results, and competitive advantage. Design/methodology/approach – The methodology of this study involves the analysis of questionnaire data from the quality and/or risk directors of 587 US hospitals by factor analysis and regression analysis. Findings – The findings focus on highly statistically significant relationships of strategic HRM with antecedent healthcare error sources, error reduction barriers, and quality management processes and practices, as well as the strategic HRM consequences of perceived quality program results and sustainable competitive advantage. Research limitations/implications – The limitations of perceptual data and common method variance are checked. Future research could investigate international effects. Practical implications – The practical implications are that hospital errors can be successfully addressed with effective strategic HRM, quality management processes, and quality management practices. Originality/value – The original contribution of this paper is the centrality of strategic HRM as a determinant of successful quality programs at healthcare organizations.
Journal of Management Development – Emerald Publishing
Published: Sep 1, 2006
Keywords: Human resource management; Health services; Quality programmes
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.