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On becoming a culturally plural consumer

On becoming a culturally plural consumer Purpose – This paper aims to examine consumption behavior to understand how individuals become culturally plural consumers through exploratory research conducted in one of the world's most urban multi‐cultural environments, the UAE. As a starting point consumption was deemed as “consummatory” in accord with Holbrook. Design/methodology/approach – The data were collected through 20 interviews with UAE residents. This included men and women, ages ranging from 20s to 60s, representing 11 countries from five continents. Broadly a hermeneutic approach was followed in eliciting how culturally plural consumption behaviors emerged and interpreting how the process unfolded. The study examined multicultural habits pertaining to products or services chosen by the respondents. These covered food, cuisine, books, beverages, music, dance, clothes, TV and health treatments among others. Findings – Patterns of consumption acts create a consumption behavior that may be described as extemporaneous, expedient and emergent. The nature of the consumption process depends on a host of triggers that includes culturally diverse predisposition of the consumer, multi‐cultural identities, social cues, contextual factors and individuals' proclivity towards experimentalism. Taken together it is found that the praxis of becoming a culturally plural consumer is a learning process that has an emergent quality. Research limitations/implications – This study is exploratory and qualitative in nature with no firm conclusions. Practical implications – In culturally plural markets consumers have to be approached with a fine brush. Many of the current taken‐for‐granted ideals of marketing will be questioned by the approach suggested in this paper. As Stewart aptly said, understanding of praxis “would allow for practical action, based on edifying philosophy”. Originality/value – While Holbrook's idea of consummation is a metaphor for consumption that is well‐known, it is not adequately understood nor followed up with research. This inquiry into consumption praxis is a contribution to that end with significant implications for twenty‐first‐century marketing. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Consumer Marketing Emerald Publishing

On becoming a culturally plural consumer

K. Sankaran; Catherine Demangeot
Journal of Consumer Marketing , Volume 28 (7): 10 – Nov 1, 2011
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References (60)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0736-3761
DOI
10.1108/07363761111181536
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to examine consumption behavior to understand how individuals become culturally plural consumers through exploratory research conducted in one of the world's most urban multi‐cultural environments, the UAE. As a starting point consumption was deemed as “consummatory” in accord with Holbrook. Design/methodology/approach – The data were collected through 20 interviews with UAE residents. This included men and women, ages ranging from 20s to 60s, representing 11 countries from five continents. Broadly a hermeneutic approach was followed in eliciting how culturally plural consumption behaviors emerged and interpreting how the process unfolded. The study examined multicultural habits pertaining to products or services chosen by the respondents. These covered food, cuisine, books, beverages, music, dance, clothes, TV and health treatments among others. Findings – Patterns of consumption acts create a consumption behavior that may be described as extemporaneous, expedient and emergent. The nature of the consumption process depends on a host of triggers that includes culturally diverse predisposition of the consumer, multi‐cultural identities, social cues, contextual factors and individuals' proclivity towards experimentalism. Taken together it is found that the praxis of becoming a culturally plural consumer is a learning process that has an emergent quality. Research limitations/implications – This study is exploratory and qualitative in nature with no firm conclusions. Practical implications – In culturally plural markets consumers have to be approached with a fine brush. Many of the current taken‐for‐granted ideals of marketing will be questioned by the approach suggested in this paper. As Stewart aptly said, understanding of praxis “would allow for practical action, based on edifying philosophy”. Originality/value – While Holbrook's idea of consummation is a metaphor for consumption that is well‐known, it is not adequately understood nor followed up with research. This inquiry into consumption praxis is a contribution to that end with significant implications for twenty‐first‐century marketing.

Journal

Journal of Consumer Marketing – Emerald Publishing

Published: Nov 1, 2011

Keywords: Emergent consumption; Cultural pluralism; Consumption processes; Consumption acts; Becoming culturally plural; Emergent consumption behaviour; Consumers; Consumer behaviour; Culture; National cultures; United Arab Emirates

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