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OCCUPATIONAL STRESS IN THE AMBULANCE SERVICE

OCCUPATIONAL STRESS IN THE AMBULANCE SERVICE A study of perceived sources of stress in the Devon AmbulanceService was carried out using interview and questionnaire surveys.Semistructured and nondirective interview surveys were used toidentify broad areas which were regarded as being stressful, while thequestionnaire survey attempted to establish more precisely the levels ofstress associated with different situations faced by Ambulance Servicepersonnel. Factor analysis of the questionnaire results yielded fourmain elements organisational and managerial aspects new, unfamiliarand difficult dutiesuncertainty work overload and interpersonalrelations. The questionnaire results indicated that the most significantsources of stress were extrinsic, mainly involving the way AmbulanceService personnel were treated by other people. Based on the interviewsurvey results, however, it is argued that the format of thequestionnaire survey may have led to an underestimation of the role ofintrinsic factors as a source of stress, particularly those involvedwith dealing with patients. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Managerial Psychology Emerald Publishing

OCCUPATIONAL STRESS IN THE AMBULANCE SERVICE

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References (2)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0268-3946
DOI
10.1108/02683949110001727
Publisher site
See Article on Publisher Site

Abstract

A study of perceived sources of stress in the Devon AmbulanceService was carried out using interview and questionnaire surveys.Semistructured and nondirective interview surveys were used toidentify broad areas which were regarded as being stressful, while thequestionnaire survey attempted to establish more precisely the levels ofstress associated with different situations faced by Ambulance Servicepersonnel. Factor analysis of the questionnaire results yielded fourmain elements organisational and managerial aspects new, unfamiliarand difficult dutiesuncertainty work overload and interpersonalrelations. The questionnaire results indicated that the most significantsources of stress were extrinsic, mainly involving the way AmbulanceService personnel were treated by other people. Based on the interviewsurvey results, however, it is argued that the format of thequestionnaire survey may have led to an underestimation of the role ofintrinsic factors as a source of stress, particularly those involvedwith dealing with patients.

Journal

Journal of Managerial PsychologyEmerald Publishing

Published: Mar 1, 1991

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