Nurturing a learning organization in construction: a focus on strategic shift, organizational transformation, customer orientation and quality centered learning

Nurturing a learning organization in construction: a focus on strategic shift, organizational... The construction industry resides in a period of intense introspection as it seeks to improve its performance and productivity. Yet, yielding such improvements requires each individual organization to adopt a customer value strategy that enables organizational learning to become an integral part of an organization’s fabric. This paper reviews the elements of a learning organization within the context of the construction environment. A conceptual framework that can provide managers with a better understanding of how a learning organization in construction can be nurtured is presented. Embodied within this framework are factors such as strategic shift, organization transformation, customer orientation and quality centered learning. The paper concludes by suggesting that the key success factor for each individual organization may no longer be a matter of size or the number of assets, but the amount and quality of experience it can apply and manage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Construction Innovation: Information, Process, Management Emerald Publishing

Nurturing a learning organization in construction: a focus on strategic shift, organizational transformation, customer orientation and quality centered learning

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1471-4175
DOI
10.1108/14714170410815033
Publisher site
See Article on Publisher Site

Abstract

The construction industry resides in a period of intense introspection as it seeks to improve its performance and productivity. Yet, yielding such improvements requires each individual organization to adopt a customer value strategy that enables organizational learning to become an integral part of an organization’s fabric. This paper reviews the elements of a learning organization within the context of the construction environment. A conceptual framework that can provide managers with a better understanding of how a learning organization in construction can be nurtured is presented. Embodied within this framework are factors such as strategic shift, organization transformation, customer orientation and quality centered learning. The paper concludes by suggesting that the key success factor for each individual organization may no longer be a matter of size or the number of assets, but the amount and quality of experience it can apply and manage.

Journal

Construction Innovation: Information, Process, ManagementEmerald Publishing

Published: Jun 1, 2004

Keywords: Change; Customer orientation; Customer orientation; Learning organization; Organizational learning; Quality

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