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No eulogies for TQM

No eulogies for TQM States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

No eulogies for TQM

Albrecht, Karl
The TQM Magazine , Volume 4 (5) – May 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034491
Publisher site
See Article on Publisher Site

Abstract

States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past.

Journal

The TQM Magazine – Emerald Publishing

Published: May 1, 1992

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