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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0043-8022
- DOI
- 10.1108/EUM0000000002635
- Publisher site
- See Article on Publisher Site
Abstract
Examines the development of traditional quality practices inAmerica since World War 2. Identifies areas of current AcceptableQuality level practice which require radical change by theimplementation of TQM, citing case studies of four American companiesquality programmes. Concludes that TQM depends on establishing goals ofperfection, communicating them to the workforce, the use of processcontrols, and employing TQM in design, marketing and service areas andthat TQM is necessary for domestic and international success.
Journal
Work Study – Emerald Publishing
Published: Jan 1, 1991