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In order to propose an evolutionary path for a large business' telecommunications service, one needs a synoptic view of that customer's existing services suitable for systemic analysis. Only with such a view can a telecommunications provider enter into a truly consultative relation with large customers. The Network Map application provides such a view by displaying service information contained in a conventional relational database through a Hyperbolic Tree viewer.
Journal of Knowledge Management – Emerald Publishing
Published: Mar 1, 2000
Keywords: Telecommunications; Networks
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