This is an exploration of the effectiveness of the NASD Dispute Resolution's mediation program from the user's point of view. There is a user survey that has been conducted to analyze the program. This article examines the results of the survey in a setting describing the program and how it is administered. There is an interesting examination of the effectiveness of mediation and which factors are most important.
Journal of Investment Compliance – Emerald Publishing
Published: Mar 1, 2000