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Napier House The Steps to Quality Its Beginnings, Trials and Joys

Napier House The Steps to Quality Its Beginnings, Trials and Joys The authors are the Officer in Charge and one of the Care Officers of a local authority residential home for the elderly mentally infirm. Describes the staffs experience in designing and implementing a quality assurance system under ISO 9000. Looks at the way in which the project was tackled, and the resulting benefits to the residents, the staff team, and the overall atmosphere of the home. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Napier House The Steps to Quality Its Beginnings, Trials and Joys

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/09526869210014962
Publisher site
See Article on Publisher Site

Abstract

The authors are the Officer in Charge and one of the Care Officers of a local authority residential home for the elderly mentally infirm. Describes the staffs experience in designing and implementing a quality assurance system under ISO 9000. Looks at the way in which the project was tackled, and the resulting benefits to the residents, the staff team, and the overall atmosphere of the home.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Mar 1, 1992

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