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Napier House A Quality Assured Home

Napier House A Quality Assured Home Describes the development of a quality assurance system in a residential home for the elderly mentally infirm, and its registration under ISO 9000BS 5750. The two prime objectives of the project were to demonstrate the applicability of the ISO 9000 model to human care services, and to integrate the systematic approach of quality assurance with the humancentred concepts of a total quality culture. The quality assurance system was developed primarily by the homes own staff, beginning with their definition of residents requirements of the service. Discusses the methods of defining outcome measures, of designing the system, of developing it and of implementing it, together with the difficulties encountered, and the impact of the project on team spirit and on the quality of the service. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/09526869210014944
Publisher site
See Article on Publisher Site

Abstract

Describes the development of a quality assurance system in a residential home for the elderly mentally infirm, and its registration under ISO 9000BS 5750. The two prime objectives of the project were to demonstrate the applicability of the ISO 9000 model to human care services, and to integrate the systematic approach of quality assurance with the humancentred concepts of a total quality culture. The quality assurance system was developed primarily by the homes own staff, beginning with their definition of residents requirements of the service. Discusses the methods of defining outcome measures, of designing the system, of developing it and of implementing it, together with the difficulties encountered, and the impact of the project on team spirit and on the quality of the service.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Mar 1, 1992

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