Feature Susan Whittaker extraCare Estate Manager, Hanover Housing Association manager, who is there to help new residents settle in and provide support and advice. They are responsible for managing the scheme on a daily basis, deal with Susan Whittaker describes her work as an emergencies, encourage social activities and report extraCare Estate Manager with Hanover and monitor repairs and maintenance work. Swan Housing Association Gardens, which I manage, consists of 35 self- contained flats that are built to a high design standard and are wheelchair accessible throughout. Supporting the residents When I arrive at the office my first priority is to speak to the residents, ensure they are well and offer my support to them. Support to residents comes in many guises. It could be just taking the time to listen to their story, assisting them to complete forms, explaining any letters they have received, phoning through for a repeat prescription, requesting a doctor’s visit, notifying their family that they are unwell or keeping an eye on them when they become unwell. The list is endless. The joy of the role is you just don’t know what you’ll be asked to do next! Once the residents have been contacted
Working with Older People – Emerald Publishing
Published: Mar 1, 2004
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