Feature Tracey Wells Helpline Manager, Action on Elder Abuse Helpline In the AEA helpline room we are a small but friendly team. Aside from myself, there are four permanent members of Tracey Wells explains the advice work provided staff, and also a small group of volunteers who by the charity Action on Elder Abuse. come from all walks of life. We are hoping to increase the numbers of staff and volunteers as the Although I only joined Action on Elder Abuse this need for our service continues to grow. year, most of my working life has been spent AEA was established in 1993 by a group of working with the public and offering a telephone health and social care practitioners, academics and service where voluntary sector they can call representatives someone to who were The helpline is there for everyone report acts of concerned about abuse and cruelty. the lack of Even with this information and length of experience, though, there are always assistance for those who were abused or were at things to learn. I am not afraid to seek advice and risk of abusing. It was clear that much more suggestions from staff on how the service
Working with Older People – Emerald Publishing
Published: Dec 1, 2004
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