Purpose – This article attempts to provide a concise overview of the approaches towards managing events in a changing market environment and summarises issues of responsibility, sustainability and quality management within events organisations. Design/methodology/approach – In doing so, the paper will reconcile elements of corporate social responsibility and sustainable development within organisations. Whilst within a context of the events industry, the article will synthesise total responsible management and concepts of sustainable events management and provide an introduction towards a premise of responsible events management. Findings – A mapping of management models found parallels that can be drawn upon to create a responsible event management approach, embedded by an amalgamation of quality management and sustainable principles. Practical implications – In essence, the combination of approaches enables a business value and ethical led development towards responsible management and one which represents a holistic understanding and strategic intent to reduce event organisation impacts. Originality/value – This article represents a theoretical introduction to concepts that underpin the development of knowledge towards sustainable management within the events industry and will allow students, academics and practitioners to develop an introductory awareness.
Worldwide Hospitality and Tourism Themes – Emerald Publishing
Published: Jun 14, 2011
Keywords: Sustainability; Total quality management; Social responsibility; Events industry; Sustainable development
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