Access the full text.
Sign up today, get DeepDyve free for 14 days.
J. Li, W. Kim, X. Zhao (2017)
Multilevel model of management support and casino employee turnover intentionTourism Management, 59
Ziqiong Zhang, Q. Ye, Haiyan Song, Ting Liu (2015)
The structure of customer satisfaction with cruise-line services: an empirical investigation based on online word of mouthCurrent Issues in Tourism, 18
(2012)
Factors affecting job satisfaction among faculty member
N.M. Jackson (2017)
Older workers bring unique benefits to the workplace
Melissa Wong, Elliroma Gardiner, Whitney Lang, L. Coulon (2008)
Generational differences in personality and motivation: Do they exist and what are the implications for the workplace?Journal of Managerial Psychology, 23
N. Howe, William Strauss (2007)
The next 20 years: how customer and workforce attitudes will evolve.Harvard business review, 85 7-8
Li-tze Hu, P. Bentler (1999)
Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternativesStructural Equation Modeling, 6
Saehya Ann, Hyundo Choi, S. Blum, Jong Yu (2014)
Retesting Herzberg`s Two-Factor Theory among the Housekeeping Staff in the Lodging Industry in the Republic of Korea, 26
Po-Ju Chen, Youn-Geum Choi (2008)
Generational differences in work values: a study of hospitality managementInternational Journal of Contemporary Hospitality Management, 20
Seonghee Cho, Misty Johanson, Priyanko Guchait (2009)
Employees intent to leave: a comparison of determinants of intent to leave versus intent to stay.International Journal of Hospitality Management, 28
Aaron Hsiao, E. Ma, C. Auld (2017)
Organizational Ethnic Diversity and Employees’ Satisfaction With Hygiene and Motivation Factors—A Comparative IPA ApproachJournal of Hospitality Marketing & Management, 26
Jacques Dalibard (1989)
The Next 20 YearsAPT Bulletin, 21
Bettye Holston-Okae, R. Mushi (2018)
Employee Turnover in the Hospitality Industry using Herzberg’s Two-Factor Motivation-Hygiene TheoryThe International Journal of Academic Research in Business and Social Sciences, 8
K. Harris, Kevin Murphy, Robin Dipietro, Nathaniel Line (2017)
The antecedents and outcomes of food safety motivators for restaurant workers: An expectancy frameworkInternational Journal of Hospitality Management, 63
(2018)
Occupational outlook handbook-labor force statistics from the current population survey
Caitlin Jaworski, Swathi Ravichandran, Aryn Karpinski, Shweta Singh (2018)
The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitmentInternational Journal of Hospitality Management
Linda Johnsrud, Ronald Heck, Vicki Rosser (2000)
Morale MattersThe Journal of Higher Education, 71
K. Kovach (1995)
Employee motivation: Addressing a crucial factor in your organization's performanceEmployment Relations Today, 22
M. Rasit, M. Ibrahim (2018)
A Model for Building AIS Capabilities in Co-operativesThe International Journal of Academic Research in Business and Social Sciences, 8
Florian Kunze, Jochen Menges (2017)
Younger supervisors, older subordinates: An organizational-level study of age differences, emotions, and performanceJournal of Organizational Behavior, 38
S. Hyun, Haemoon Oh (2011)
Reexamination of Herzberg's Two-Factor Theory of Motivation in the Korean Army Foodservice OperationsJournal of Foodservice Business Research, 14
R. Centers, D. Bugental (1966)
Intrinsic and extrinsic job motivations among different segments of the working population.The Journal of applied psychology, 50 3
Jeongdoo Park, D. Gursoy (2012)
Generation effects on work engagement among U.S. hotel employeesInternational Journal of Hospitality Management, 31
Anastasios Zopiatis, Maria Krambia-Kapardis, A. Varnavas (2012)
Y-ers, X-ers and Boomers: Investigating the multigenerational (mis)perceptions in the hospitality workplaceTourism and Hospitality Research, 12
A.S. Hirsch (2017)
4 Ways for HR to overcome aging workforce issues
R. Ghiselli, J. Lopa, B. Bai (2001)
Job satisfaction, life satisfaction, and turnover intent among food-service managersCornell Hotel and Restaurant Administration Quarterly, 42
Susanna Kultalahti, Riitta Viitala (2014)
Sufficient challenges and a weekend ahead – Generation Y describing motivation at workJournal of Organizational Change Management, 27
Guido Hertel, B. Heijden, A. Lange, J. Deller (2013)
Facilitating age diversity in organizations – part I: challenging popular misbeliefsJournal of Managerial Psychology, 28
K. Eisenhardt (1989)
Building theories from case study researchSTUDI ORGANIZZATIVI
R. Ewen (1964)
Some determinants of job satisfaction: A study of the generality of Herzberg's theory.Journal of Applied Psychology, 48
Yao-Yi Fu, D. Mount (2002)
Older Workers' Communication Satisfaction in the Lodging IndustryJournal of Human Resources in Hospitality & Tourism, 1
Benyamin Lichtenstein, Mary Uhl‐Bien, Russ Marion, A. Seers, J. Orton, C. Schreiber (2006)
Complexity leadership theory: An interactive perspective on leading in complex adaptive systemsEmergence: Complexity and Organization, 8
D. Gursoy, Thomas Maier, C. Chi (2008)
Generational differences: An examination of work values and generational gaps in the hospitality workforceInternational Journal of Hospitality Management, 27
Jill Poulston, A. Jenkins (2013)
The Persistent Paradigm: Older Worker Stereotypes in the New Zealand Hotel IndustryJournal of Human Resources in Hospitality & Tourism, 12
D. Tesone, Peter Ricci, D. Severt (2005)
Workplace Motivation and Mental DevelopmentJournal of Foodservice Business Research, 8
L. Cronbach (1951)
Coefficient alpha and the internal structure of testsPsychometrika, 16
C. Hulin, P. Smith (1967)
An empirical investigation of two implications of the two-factor theory of job satisfaction.The Journal of applied psychology, 51 5
Nicky Dries, R. Pepermans, E. Kerpel (2008)
Exploring four generations' beliefs about career: Is “satisfied” the new “successful”?Journal of Managerial Psychology, 23
J. Lindner (1998)
Understanding Employee Motivation.The Journal of Extension, 36
G.H. Halvorson (2013)
How happiness changes with ageThe Atlantic
C. Fornell, D. Larcker (1981)
Evaluating Structural Equation Models with Unobservable Variables and Measurement ErrorJournal of Marketing Research, 18
R. Canning (2011)
Older workers in the hospitality industry: valuing experience and informal learningInternational Journal of Lifelong Education, 30
V. Bockman (2008)
THE HERZBERG CONTROVERSYPersonnel Psychology, 24
K. Smola, C. Sutton (2002)
Generational differences: revisiting generational work values for the new millenniumJournal of Organizational Behavior, 23
David Solnet, A. Hood (2008)
Generation Y as hospitality employees: Framing a research agendaJournal of Hospitality and Tourism Management, 15
D. Sachau (2007)
Resurrecting the Motivation-Hygiene Theory: Herzberg and the Positive Psychology MovementHuman Resource Development Review, 6
The Journal of Higher Education, 71
Ning-Kuang Chuang, Dean Yin, M. Dellmann-Jenkins (2009)
Intrinsic and extrinsic factors impacting casino hotel chefs' job satisfactionInternational Journal of Contemporary Hospitality Management, 21
D. Allen, L. Shore, R. Griffeth (2003)
The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover ProcessJournal of Management, 29
Bilal Afsar, Asad Shahjehan, Syed Shah (2018)
Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industryInternational Journal of Contemporary Hospitality Management, 30
Journal of Foodservice Business Research, 8
R. Worlu, F. Chidozie (2012)
The Validity of Herzberg’s Dual-Factor Theory on Job Satisfaction of Political MarketersAfrican Research Review, 6
Thomas Armstrong (1971)
JOB CONTENT AND CONTEXT FACTORS RELATED TO SATISFACTION FOR DIFFERENT OCCUPATIONAL LEVELSJournal of Applied Psychology, 55
Benjamin Pfaff (2016)
Motivation In Work Organizations
Chompoonut Suttikun, H. Chang, Hamilton Bicksler (2018)
A qualitative exploration of day spa therapists' work motivations and job satisfactionJournal of Hospitality and Tourism Management, 34
Ryan Smerek, M. Peterson (2006)
Examining Herzberg’s Theory: Improving Job Satisfaction among Non-academic Employees at a UniversityResearch in Higher Education, 48
Christine Lundberg, Anna Gudmundson, T. Andersson (2009)
Herzberg’s Two-Factor Theory of Work Motivation Tested Empirically on Seasonal Workers in Hospitality and TourismTourism Management, 30
J. Iun, Xu Huang (2007)
How to motivate your older employees to excel? The impact of commitment on older employees’ performance in the hospitality industryInternational Journal of Hospitality Management, 26
Jennifer Redditt, Amy Gregory, Heejung Ro (2019)
An Examination of Organizational Commitment and Intention to Stay in the Timeshare Industry: Variations Across Generations in the WorkplaceInternational Journal of Hospitality & Tourism Administration, 20
Harvard Business Review, 85
Vivienne Wildes, S. Parks (2005)
Internal Service QualityInternational Journal of Hospitality & Tourism Administration, 6
R. Ewen, P. Smith, C. Hulin, E. Locke (1966)
An empirical test of the Herzberg two-factor theory.The Journal of applied psychology, 50 6
D. Cicero, K. Bridges (2007)
Preparing an aging workforce: a focus on New York businesses (AARP knowledge management report)
F. Ohiwerei, B. Nwosu (2009)
Vocational Choices among Secondary School Students: Issues and Strategies in NigeriaAsian Journal of Business and management, 1
This study aims to use Herzberg’s two-factor theory and attempted to discover, which motivational factors are the best predictors of senior employees’ job satisfaction and dissatisfaction and turnover intentions. The study also verified the two-factor theory’s validity.Design/methodology/approachThis study used a Web-based, self-administered survey method with measurements developed specifically for this study. Structural equation modeling using confirmatory factor analysis was conducted to test the hypotheses.FindingsThe two factors that had significantly positive effects on job satisfaction were recognition and the work itself. Interestingly, achievement had a significantly negative effect on job satisfaction. The four hygiene factors that had a significantly negative effect on job dissatisfaction were technical supervision, personal life, status and job security. Job satisfaction had a significantly negative effect on turnover intention, while job dissatisfaction had a significantly positive effect on the variable, which supported Herzberg’s theory.Research limitations/implicationsAlthough quantitative research is the most useful research tool and is used most widely, the method can provide only limited information, while qualitative research might provide further information that would allow us to understand the relation between motivation, job satisfaction and turnover intentions better from different perspectives. Future research using Herzberg’s interview method would be helpful to obtain more detailed information regarding these factors.Originality/valueThis study is one of the first to use both job satisfaction and dissatisfaction separately to explore the relations among senior citizen employees’ motivators, hygiene factors, job satisfaction and dissatisfaction and turnover intentions in the hospitality industry, as most previous studies have used job satisfaction alone. This study’s empirical findings of the validity of Herzberg’s two-factor theory in this context prove that the theory remains applicable in a new environment six decades after its original development.
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Jan 13, 2020
Keywords: Motivation; Hospitality industry; Job satisfaction; Staff turnover; Herzberg’s two-factor theory; Job dissatisfaction
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.