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Modernizing the Croatian tourism industry

Modernizing the Croatian tourism industry Describes some of the characteristics and possibilities for improving the Croatian tourism industry. The main characteristics of the industry are inadequate service levels, infrastructure and low levels of utilization and it is important to understand these and the operating environment. Concludes that the existing personnel and management can do little to improve the quality of service and utilization of the Croatian tourism and hotel industry. To bring about change, modern management practices will be needed, together with the creation of a desirable destination image, innovative forms of investment, and improvement in the transport infrastructure facilities. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Modernizing the Croatian tourism industry

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References (6)

Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0959-6119
DOI
10.1108/09596110310462986
Publisher site
See Article on Publisher Site

Abstract

Describes some of the characteristics and possibilities for improving the Croatian tourism industry. The main characteristics of the industry are inadequate service levels, infrastructure and low levels of utilization and it is important to understand these and the operating environment. Concludes that the existing personnel and management can do little to improve the quality of service and utilization of the Croatian tourism and hotel industry. To bring about change, modern management practices will be needed, together with the creation of a desirable destination image, innovative forms of investment, and improvement in the transport infrastructure facilities.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Apr 1, 2003

Keywords: Tourism; Management; Quality; Hotel and catering; Croatia

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