Modernizing retail grocery business via knowledge management‐based systems

Modernizing retail grocery business via knowledge management‐based systems Purpose – The purpose of this paper is to provide practitioners of management a sense of how a major grocery retail business may flourish on the internet, but by employing a more brick‐and‐mortar approach, through the extensive use of a knowledge‐management system, namely KnowAsis™. Design/methodology/approach – The paper is a review of the applied literature on practices and actual examples of companies' practices through personal interviews and basic empirical analysis of managers located in Pittsburgh, PA. Findings – Giant Eagle's new knowledge‐based system utilizes interactive capabilities and attempts to standardize valuable knowledge in a properly stored format in order to made available to those employees that ot would benefit the most. Among other benefits of its knowledge‐management system, data mining and support for the front‐end personnel could be especially enumerated. It is recommended that the company should pay closer attention to the scalability of the system and the technologies involved, since it would be the key of successful future development. The primary feature is that the posted content is essentially owned and managed by the particular business area and reviewed on a periodic basis; thus the shared information through the various departments and knowledge shared is not permanent. Practical implications – By investing heavily in its knowledge‐management portal, Giant Eagle, a major grocery retailer in the US marketplace, is looking at improved financial competitiveness, efficiency of operation, and increased market share. The management at GE is hoping that by leveraging its digital‐sharing system to promote the sharing of important ideas, best business practices, and lessons learned; the entire organization will become transformed by a new culture of knowledge sharing. Originality/value – The paper highlights the retail grocery industry is under immense pressure by external and internal stakeholders to remain competitive in a high volume transactional environment by sharing best business practices, policies, and procedures. Today, many of the most dramatic and potentially powerful uses of Internet‐based technology involve networks that connect the people in a company, allowing them to share, manage and create data readily accessible by everyone in the company. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Modernizing retail grocery business via knowledge management‐based systems

Journal of Knowledge Management, Volume 12 (3): 13 – May 30, 2008

Loading next page...
 
/lp/emerald-publishing/modernizing-retail-grocery-business-via-knowledge-management-based-6dNWzsj29W
Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270810875903
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to provide practitioners of management a sense of how a major grocery retail business may flourish on the internet, but by employing a more brick‐and‐mortar approach, through the extensive use of a knowledge‐management system, namely KnowAsis™. Design/methodology/approach – The paper is a review of the applied literature on practices and actual examples of companies' practices through personal interviews and basic empirical analysis of managers located in Pittsburgh, PA. Findings – Giant Eagle's new knowledge‐based system utilizes interactive capabilities and attempts to standardize valuable knowledge in a properly stored format in order to made available to those employees that ot would benefit the most. Among other benefits of its knowledge‐management system, data mining and support for the front‐end personnel could be especially enumerated. It is recommended that the company should pay closer attention to the scalability of the system and the technologies involved, since it would be the key of successful future development. The primary feature is that the posted content is essentially owned and managed by the particular business area and reviewed on a periodic basis; thus the shared information through the various departments and knowledge shared is not permanent. Practical implications – By investing heavily in its knowledge‐management portal, Giant Eagle, a major grocery retailer in the US marketplace, is looking at improved financial competitiveness, efficiency of operation, and increased market share. The management at GE is hoping that by leveraging its digital‐sharing system to promote the sharing of important ideas, best business practices, and lessons learned; the entire organization will become transformed by a new culture of knowledge sharing. Originality/value – The paper highlights the retail grocery industry is under immense pressure by external and internal stakeholders to remain competitive in a high volume transactional environment by sharing best business practices, policies, and procedures. Today, many of the most dramatic and potentially powerful uses of Internet‐based technology involve networks that connect the people in a company, allowing them to share, manage and create data readily accessible by everyone in the company.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: May 30, 2008

Keywords: Empowerment; Knowledge management; United States of America; Retailing

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off