Modelling of owner‐occupiers' perception of small‐scale maintenance builders' performance – part II

Modelling of owner‐occupiers' perception of small‐scale maintenance builders' performance –... This paper sets out to explore and detect underlying causes to increasing uncertainty and lack of transparency in the home maintenance sector. The study gives an account of owner‐occupiers' experience on the standards of work they encounter with small‐scale domestic traders. Part I, in a previous issue, focused on the consensus ranking of 13 building maintenance standards or attributes that owner‐occupiers expect from builders (Xbmas) while part II focuses on the contrast between expectations and the actual maintenance setbacks observed from builders (Obmas) and which are a source of displeasure among owner‐occupiers. The application of nonparametric statistical techniques enabled the study to detect consensus on what defines expectations and how these differ from observed standards. An understanding of this disparity could be essential information for existing builders, new entrants into the home maintenance sector and inform housing regeneration professionals and agencies involved in the architecture and management of schemes for small‐scale builders. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Structural Survey Emerald Publishing

Modelling of owner‐occupiers' perception of small‐scale maintenance builders' performance – part II

Structural Survey, Volume 22 (5): 7 – Dec 1, 2004

Loading next page...
 
/lp/emerald-publishing/modelling-of-owner-occupiers-perception-of-small-scale-maintenance-wJTIUGLLqt
Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0263-080X
DOI
10.1108/02630800410571580
Publisher site
See Article on Publisher Site

Abstract

This paper sets out to explore and detect underlying causes to increasing uncertainty and lack of transparency in the home maintenance sector. The study gives an account of owner‐occupiers' experience on the standards of work they encounter with small‐scale domestic traders. Part I, in a previous issue, focused on the consensus ranking of 13 building maintenance standards or attributes that owner‐occupiers expect from builders (Xbmas) while part II focuses on the contrast between expectations and the actual maintenance setbacks observed from builders (Obmas) and which are a source of displeasure among owner‐occupiers. The application of nonparametric statistical techniques enabled the study to detect consensus on what defines expectations and how these differ from observed standards. An understanding of this disparity could be essential information for existing builders, new entrants into the home maintenance sector and inform housing regeneration professionals and agencies involved in the architecture and management of schemes for small‐scale builders.

Journal

Structural SurveyEmerald Publishing

Published: Dec 1, 2004

Keywords: Building services; Customer satisfaction; Customer services quality

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off