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Missed opportunities for introducing transformational government

Missed opportunities for introducing transformational government Purpose– The purpose of this paper is to trace the trajectory of the Gauteng Freeway Improvement Project, an electronic tolling (e-tolling) programme based in South Africa, to argue for the importance of taking advantage of similar public project opportunities to introduce the concept of Transformational Government (t-government). Design/methodology/approach– The research uses an interpretive perspective and utilizes actor–network theory (ANT) to identify the roles and interests of the various stakeholders within the project and assess how each stakeholder could have better influenced the project’s sustainability using a t-government approach. Findings– The findings suggest that in the midst of waning global actor interest, and strong local displeasure about specific public projects, public participation offers an ideal opportunity to introduce the notion of t-government, the use of information and communication technologies (ICT) to transform government for citizen benefits. The research allowed the authors to posit that public participation projects are solid and indispensable avenues for introducing t-government. Part of this claim is hinged on the view that the specific e-toll project carries a visible ICT artefact, which has embodied its own patterns of use characterized by various viewpoints, values, opinions and rhetoric. Practical implications– The paper elevates the importance of t-government as a means to bring about practical transformation in government using public projects. The paper suggests how governments can use public participatory approaches to assimilate a new way of working in government. Originality/value– This paper contributes to research on the emerging discourse on t-government. The paper also highlights the utility of ANT as a tool for understanding the dynamic public sector ICT programmes, their associated complexities and unintended consequences. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

Missed opportunities for introducing transformational government

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1750-6166
DOI
10.1108/TG-11-2014-0059
Publisher site
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Abstract

Purpose– The purpose of this paper is to trace the trajectory of the Gauteng Freeway Improvement Project, an electronic tolling (e-tolling) programme based in South Africa, to argue for the importance of taking advantage of similar public project opportunities to introduce the concept of Transformational Government (t-government). Design/methodology/approach– The research uses an interpretive perspective and utilizes actor–network theory (ANT) to identify the roles and interests of the various stakeholders within the project and assess how each stakeholder could have better influenced the project’s sustainability using a t-government approach. Findings– The findings suggest that in the midst of waning global actor interest, and strong local displeasure about specific public projects, public participation offers an ideal opportunity to introduce the notion of t-government, the use of information and communication technologies (ICT) to transform government for citizen benefits. The research allowed the authors to posit that public participation projects are solid and indispensable avenues for introducing t-government. Part of this claim is hinged on the view that the specific e-toll project carries a visible ICT artefact, which has embodied its own patterns of use characterized by various viewpoints, values, opinions and rhetoric. Practical implications– The paper elevates the importance of t-government as a means to bring about practical transformation in government using public projects. The paper suggests how governments can use public participatory approaches to assimilate a new way of working in government. Originality/value– This paper contributes to research on the emerging discourse on t-government. The paper also highlights the utility of ANT as a tool for understanding the dynamic public sector ICT programmes, their associated complexities and unintended consequences.

Journal

Transforming Government: People, Process and Policy – Emerald Publishing

Published: Mar 21, 2016

References

  • Congestion tolls and parking fees: a comparison of the potential effect on travel behavior
  • Actor-networks and the diffusion of management accounting innovations: a comparative study
  • Conceptualising citizen’s trust in e-Government: application of Q methodology