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Metrics and management: applying the results of the balanced scorecard

Metrics and management: applying the results of the balanced scorecard The paper reviews the balanced scorecard's first year of operation at the University of Virginia Library. It focuses on outcomes, offering answers to some basic questions. How were the results used? What was done to address shortfalls? Were successful metrics and their targets revised? What changes were made to the overall suite of metrics? Has the scorecard improved the organization? The paper serves as a case study in the use of the balanced scorecard in an academic library, and informs the audience of the strengths and weaknesses of this management tool. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Performance Measurement and Metrics Emerald Publishing

Metrics and management: applying the results of the balanced scorecard

Performance Measurement and Metrics , Volume 5 (3): 5 – Dec 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1467-8047
DOI
10.1108/14678040410570111
Publisher site
See Article on Publisher Site

Abstract

The paper reviews the balanced scorecard's first year of operation at the University of Virginia Library. It focuses on outcomes, offering answers to some basic questions. How were the results used? What was done to address shortfalls? Were successful metrics and their targets revised? What changes were made to the overall suite of metrics? Has the scorecard improved the organization? The paper serves as a case study in the use of the balanced scorecard in an academic library, and informs the audience of the strengths and weaknesses of this management tool.

Journal

Performance Measurement and MetricsEmerald Publishing

Published: Dec 1, 2004

Keywords: University libraries; Balanced scorecard

References