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Mentoring in the twenty‐first century

Mentoring in the twenty‐first century Purpose – This paper aims to describe NHS Wales' strategic intent to increase leadership capability through mentoring. The pressure on budgets and geography forced the adoption of a technology solution to reduce time away from the workplace and travel costs. Design/methodology/approach – The design was based on the following: reflective questioning; Kolb learning design and double loop learning; mentoring competences to facilitate self‐assessment and personal development; blended use of face‐to‐face and technology devices; measurable impact on job; responsiveness to generational needs and social networking. Findings – The evaluation studies by Strathclyde University Business School indicated the following key findings: more e‐mentoring should be available at all levels; gave opportunity for reflection despite pressures of work/life; increased skill sets; supported behavioural change and confidence; reduced time away from work and minimised travel; facilitated fluency with technology. Practical implications – Although the model was based on traditional learning models, the use of technology in mentoring was not well researched. The author and team undertook proof of concept trials as a practical way of generating own research material. Social implications – The paper delivers improvements to patient care. Originality/value – The e‐mentoring concept has received many awards for technology innovation and originality. NHS Wales is able to put a monetary value on the reduced cost of delivering e‐mentoring versus traditional. However, the real value is the increased skill sets for health care leaders/professionals and improvements to patient care. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Leadership in Health Services Emerald Publishing

Mentoring in the twenty‐first century

Leadership in Health Services , Volume 24 (2): 14 – May 2, 2011

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References (5)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1751-1879
DOI
10.1108/17511871111125710
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to describe NHS Wales' strategic intent to increase leadership capability through mentoring. The pressure on budgets and geography forced the adoption of a technology solution to reduce time away from the workplace and travel costs. Design/methodology/approach – The design was based on the following: reflective questioning; Kolb learning design and double loop learning; mentoring competences to facilitate self‐assessment and personal development; blended use of face‐to‐face and technology devices; measurable impact on job; responsiveness to generational needs and social networking. Findings – The evaluation studies by Strathclyde University Business School indicated the following key findings: more e‐mentoring should be available at all levels; gave opportunity for reflection despite pressures of work/life; increased skill sets; supported behavioural change and confidence; reduced time away from work and minimised travel; facilitated fluency with technology. Practical implications – Although the model was based on traditional learning models, the use of technology in mentoring was not well researched. The author and team undertook proof of concept trials as a practical way of generating own research material. Social implications – The paper delivers improvements to patient care. Originality/value – The e‐mentoring concept has received many awards for technology innovation and originality. NHS Wales is able to put a monetary value on the reduced cost of delivering e‐mentoring versus traditional. However, the real value is the increased skill sets for health care leaders/professionals and improvements to patient care.

Journal

Leadership in Health ServicesEmerald Publishing

Published: May 2, 2011

Keywords: Mentoring; National Health Service; Patient care; Leadership; Wales

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