PurposeThis paper aims to recommend implementation of the knowledge management (KM) strategy for a mental health organisation, an area that has, to date, limited attention in literature based on the factors that influence KM success.Design/methodology/approachA mixed-methods research was conducted to identify the organisational culture, resources, enablers and the influential factors of mental health knowledge management (MHKM). The data were collected in five referral mental hospitals and were analysed using quantitative, qualitative and triangulation methods.FindingsThe organisational culture has become a great barrier. Forty-three influential factors were identified. Otherwise, based on culture, resources, enablers and strengthen, weakness, opportunities and threaten (SWOT) analysed were adopted to propose ten of the critical success factors and were recommended into an implementation strategy.Research limitations/implicationsThe paper has proven that KM is a new and emerging discipline in Indonesia, especially on mental health care. This will contribute to the governmental policy of KM implementation and enforce the quality of services.Practical implicationsThis result has the potential to leverage interdisciplinary KM research. It supports a mental health organisation in applying KM.Originality/valueThis study is probably the first to analyse factors that are of influence in an MHKM initiative programme.
Journal of Knowledge Management – Emerald Publishing
Published: Sep 12, 2016