One of the most valued management skills is the ability to function effectively in such small group decision‐making settings as meetings. Nevertheless, studies admit that little is definitely known about what makes meetings effective, so that meeting leaders often have to operate on assumptions or conflicting evidence even as they recognize that the move toward team‐based organizations has created a special need for meeting facilitation skills. Presents techniques for running meetings based on the results of experience gained working as a meeting consultant at the international headquarters of an insurance corporation in the northeastern USA (referred to as Alifo). Covers a 12‐month period during which 58 managers, supervisors, and executives participated in a meeting analysis survey, attended training sessions, and evaluated meeting simulations. Based, in addition, on meeting observations, minutes, and transcripts, communication reports, and interviews with company managers, several conclusions were reached about the meeting process, leadership behaviors, and group participation at Alifo.
Journal of Management Development – Emerald Publishing
Published: Dec 1, 2000
Keywords: Meetings; Leadership; Problem‐solving; Groups; Training; Management development
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