Measuring the success of a TQM programme

Measuring the success of a TQM programme Seeks to establish the most appropriate measures of TQM success, and to assess by how much the rate of success improves when these measures are used. Describes in outline a study carried out at Colt International using the Baldrige framework. The level of quality was measured secretly at Colt, then the improvement measured after the Baldrige monitors were displayed. Quantitative measures were used, supported by qualitative observation. A t ‐test was used to calculate the significance level of the results. The scope covered 37 teams across operations, technical, commercial and administrative departments within an industrial company. Results show a 10‐15 per cent improvement per month, with a 65 per cent level of confidence. Recommends that quantitative measures based on Baldrige should be a key part of all TQM programmes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Loading next page...
 
/lp/emerald-publishing/measuring-the-success-of-a-tqm-programme-nufwEKYZ61
Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719510097471
Publisher site
See Article on Publisher Site

Abstract

Seeks to establish the most appropriate measures of TQM success, and to assess by how much the rate of success improves when these measures are used. Describes in outline a study carried out at Colt International using the Baldrige framework. The level of quality was measured secretly at Colt, then the improvement measured after the Baldrige monitors were displayed. Quantitative measures were used, supported by qualitative observation. A t ‐test was used to calculate the significance level of the results. The scope covered 37 teams across operations, technical, commercial and administrative departments within an industrial company. Results show a 10‐15 per cent improvement per month, with a 65 per cent level of confidence. Recommends that quantitative measures based on Baldrige should be a key part of all TQM programmes.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Nov 1, 1995

Keywords: Case studies; Colt International; Quality; Teamwork; TQM

References

  • Quality Is Free
    Crosby, P.B.
  • The Baldrige Award
    Reimann, C.
  • Benchmarking
    Camp, R.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off